Housekeeping & Customer Service Associate

Our Housekeeping & Customer Service Associates are essential to our day to day operations. They help provide a compassionate, welcoming, and safe living environment for families with children in the hospital.

We are seeking a dedicated and professional Housekeeping & Customer Service Associate who wants to make a difference. You will perform a variety of housekeeping duties including vacuuming, mopping, surface cleaning, dusting, changing, and laundering linen. Attention to detail and experience with customer assistance and service are required. The right person is punctual, thorough but fast, and eager to learn.

About us

At Ronald McDonald House Charities of Tampa Bay, our mission is to create, find and support programs that directly improve the health and well-being of children and their families. We accomplish this through our core values of compassion, hospitality, trustworthiness, kindness, and professionalism.

Ronald McDonald House Charities of Tampa Bay (RMHCTB) has been working to improve the health and well-being of children and their families since 1980. Our primary program, the Ronald McDonald House, provides a place to stay for families that have children receiving medical treatment at Tampa Bay hospitals and outpatient centers. RMHCTB operates 4 Ronald McDonald Houses in Tampa Bay, 3 located in St. Petersburg and 1 located in Tampa.

Overview

Benefits: RMHC-TB covers 100% of employee health and dental, provides 401k with annual contribution, offers two weeks of paid leave with annual leave increase plus an additional 12 flexible days for holidays + accrued sick leave.

Work location: West House - 702 8th Avenue S., St. Petersburg, FL 33701

Schedule: Generally, a set schedule to be determined by house needs; may include one weekend day.

Overview

JOB SUMMARY (POSITION OVERVIEW)

The full-time Housekeeping & Customer Service Associate is responsible for keeping the interior of the house clean, comfortable, and orderly on a day-to-day basis while assisting guests with daily living needs. This may also include maintaining a stocked, clean, and appealing self-serve meal display for guests to help themselves. This position is part of a house operations team that reports to the West House Manager, but also receives daily supervision by the Operations Coordinator for daily direction. All elements of housekeeping are done with the emphasis placed on providing a compassionate, welcoming, and safe living environment for our families receiving pediatric treatment.

ESSENTIAL FUNCTIONS/DUTIES:

Maintenance and Operations. (60%) Together, with the house operations team, this position maintains cleaning calendars of daily, weekly, and monthly activities to assure proper house maintenance. Daily tasks include cleaning and tidying up primarily guest rooms, along with common areas, sanitizing counters/walls/doors, spot mopping, and resetting materials in these areas to standards. Kitchen and laundry room appliances are also cleaned. This position maintains house storerooms by keeping these areas orderly, cleaned, and stocked. The position will also plan, order, and accept monthly supplies as needed such as cleaning products, food, and linens. Assist with light laundering of select guest linens. Additional duties include assisting with seasonal house decorations and special event setup. Maintenance duties include regularly checking for minor repairs such as working vents, lightbulbs, toilets, drains, and leaks by attempting to resolve or reporting to the house manager. This also includes maintaining outdoor spaces on a regular basis.

Guest Services & Support. (20%) Engaging regularly with our families helps to identify areas of need and provides emotional support and physical comforts for residents as needed. This position assists guests with daily living needs such as toiletries, breast pumps, linens, food, baby supplies and equipment. This position also serves as a resource to assist families in the correct operation of appliances, such as those in the laundry room, kitchen, and common areas. It is essential this position promotes an atmosphere of warmth, understanding, and support to residents while remaining sensitive to their needs during this difficult period in their lives.

Volunteers (5%): Supervise and council volunteers during their shifts to create a positive experience and utilize their skills to assist with house operations according to policies. Volunteers provide a variety of services including maintenance projects, cleaning, yard work, etc.

ADDITIONAL FUNCTIONS:

Office Management (5%). This position may support general office management of the house during the designated shift. This may include answering phones, taking messages, greeting people at the door, providing house tours, and other jobs as requested by the manager to cover the day-to-day operation of the house.

Public/Donor Relations (5%). All RMHCTB staff have a role in stewarding relationships with house donors and occasionally assisting with public relations activities in conjunction with the RMHCTB administrative team. This may include educating groups and volunteers on donor programs, welcoming and conducting tour groups, attending volunteer recognition events, holiday events, and other organizational events. This position regularly accepts donations by our donors. All staff serve as an RMH ambassador by always maintaining a professional image, along with effective relationships with hospital personnel, community, groups, and the media, etc.

Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Perform other duties as assigned.

JOB QUALIFICATIONS/SPECIFICATIONS/RESTRICTIONS

Knowledge/ Skills/ Experience:

High School Diploma or equivalent required. Relevant housekeeping experience required.

Required Knowledge/Experience/Skills Include:

• Demonstrated ability to problem solve and multitask.
• Must be customer service oriented, including strong communication and interpersonal skills.
• Ability to read, write, speak, and understand English fluently.
• Must meet healthcare requirements of partner hospital, complete biannual CPR training and annual fire alarm training.

Preferred Knowledge/Skills/Experience

• Spanish proficiency/Bilingual ability desired.
• Proven knowledge of supplies, equipment and/or service ordering and inventory control.
• Understanding and sensitivity apropos to the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation.

Mental Demands:

The ability to read and comprehend documents and instruments. Must perform detailed work utilizing reasoning and problem-solving skills and complete multiple concurrent tasks with constant interruptions. Must be able to serve as a pro-active resource for guests, staff, and community members.

Physical Demands:

This job involves all the following in various degrees but is not limited to only these physical demands: attendance, standing, sitting, walking, squatting, carrying, lifting, climbing, twisting, reaching, pulling, pushing, cleaning, writing, hearing, seeing, speaking. The ability to push up to 50 pounds and lift up to 40 pounds.

Essential requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The above job description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities. Management reserves the right to change or otherwise modify the functions of this job to meet the needs of the company.

The successful candidate will be required to meet our pre-employment background screening requirements