Customer Service Representative

Customer Service Representative in Riverton, WY 82501

What it's like to be a Customer Care Rep at Union

The world of customer service is like none other at Union. You will meet people that will forever remain in your heart. When you get that opportunity to help a customer in a way that impacted them so greatly, you not only have accomplished the task that is given to you, but you have earned their trust. That customer will forever be requesting your service. That's not the only wonderful thing about Customer Care at Union, you can't forget your team! They work with you side by side supporting you, sharing ideas, and helping each other learn. Growing together is succeeding together! That's why we do what we do. We make sure that we are at our very best for our team and customers.

Are you an individual who is constantly seeking out knowledge and strives for professional growth? Fantastic, keep reading!

Essential Duties and Responsibilities

These duties include, but are not limited to, the following:

• Consistently communicate in a courteous, friendly, and professional manner with all personality styles, both internal and external customers.
• Maintain professionalism on the retail sales floor by keeping orderly workspace, wearing nametag, complying with dress code and all other policies.
• Accurately assess the needs of all customers and recommend a solution based upon the information obtained.
• Promptly and accurately enter all customer data into all pertinent databases.
• Note every account with accuracy after each customer interaction with specific details of the transaction.
• Maneuver within a phone to ensure proper settings, software, and troubleshooting.
• Complete the steps necessary to properly test each segment of the phone's operating capabilities.
• Research an account or situation and make recommendation for a solution.
• Calculate figures and amounts such as discounts, percentages, and payment plans.
• Accountable for all cash handling.
• Communicate with customers in writing, using proper grammar.
• Have a welcoming high energy personality that is solution focused for all customer needs.
• Have a can-do attitude and willingness to learn all aspects of the Customer Service Representative role.

Work for a company that values its employees!

Benefits

The following is subject to change as here at Union we are always looking for better options to improve the lives of our employees.

• 8 paid holidays!
• Paid vacation.
• Paid sick leave.
• 401k Plan-Pre-Tax, ROTH, and 401k matching.
• ESOP (Employees Stock Ownership Plan)
• Dental insurance.
• Sworkit Health app.
• Flexible spending account.
• Health insurance.
• Voluntary vision.
• Life insurance.
• Potential for annual raise.
• Training.
• Career growth, educational opportunities, and more!

Are you customer obsessed? Perfect, so are we!

Education and/or Experience

• Proficient in Microsoft Office.
• Independently make creative, justifiable, on the spot decisions, which contribute positively to the retail store setting and Union Wireless business objective.
• Self-starter that exhibits a high level of attention to accurate detail.
• Dynamically prioritize tasks with proven time management.
• Superior communications and relationship skills.
• Possess character, integrity, commitment to excellence, positive energy, and intellectual curiosity.
• Strong interpersonal skills and can interact with all levels of employees/customers in a professional manner.

What do you think? If this is the job for you, we invite you to fill out our quick, mobile-friendly application. Please note that a resume is required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

If you have any questions, please feel free to contact our Recruiting Specialist.

Lorrissia Schafer

Recruiting Specialist

Cell Phone: 307-747-4096 (call or text)

lschafer@unionwireless.com