IT Support Specialist

WeatherBarr Windows and Doors is looking to hire a full-time IT Support Specialist. Do you want to work for a company with a reputation for treating its customers and employees right? If so, please read on!

The hourly payrate for this position will depend on experience. You would be eligible for full-time benefits, including medical, vision, and dental insurance, vacation time, holiday pay, short-term disability, life insurance, a 401(k) plan, and more.

ABOUT WEATHERBARR WINDOWS AND DOORS

A third-generation family business since 1934, we manufacture custom windows and doors for dealers in a 9-state region in the Mid-South. The high ideals and strong business ethics that helped grow our company continue today. We focus on customer retention by providing exceptional service and high-quality products with integrity. We proudly back up all our products with a lifetime warranty and a promise to be responsive throughout the project.

We are committed to making all our customers raving fans. But this is only possible with employees who appreciate us too. This is why we offer competitive pay, excellent benefits, and a positive work culture.

JOB SUMMARY

IT Support Specialist will trouble shoot and resolve support requests from internal end users; by providing in-person, telephone and/or remote support. Support requests will include Windows based desktop hardware and operating systems, printers, applications, administration of Active Directory network, and network infrastructure equipment. Escalation of support requests will be performed per IT department guidelines. The goal is to achieve a smooth running, efficient IT environment. This position will report to the head of Customer Engagement/IT Director for Harry G. Barr.

MINIMUM EDUCATION, TRAINING, AND REQUIREMENTS

• Job experience, 1-3 years working in a Support Desk role is required.
• CompTIA A+ and/or Network + certification required.
• MSCA Windows 7 or Windows 10 desirable
• Ability to analyze and use organized problem-solving skills.
• Strong working knowledge of Windows based workstations, laptops, and printers in a network environment
• Working knowledge of Active Directory
• Working knowledge of network topologies and network protocols
• Strong computer application skills, in the following: Microsoft Outlook, Microsoft Office, Internet Browsers and Adobe Reader.
• Ability to deal with varying computer skill levels in the end user population.
• Ability to build and maintain positive relationships and rapport with internal employees and external associates.
• Ability to work on multiple projects simultaneously and not be distracted by interruptions.
• Able to work accurately and effectively under pressure.
• Detail oriented and thorough
• Must provide own transportation to Northwest Arkansas and St. Louis offices when travel is required.
• The ability to relate to the community in a professional manner is essential.
• Must be able to communicate and compose correspondence.

MINIMUM ACTIVITY REQUIREMENTS

Occasional travel is required between offices and for training as requested. The activity level is moderate to fast pace. This position will require bending, stooping, sitting, or standing for extended periods, lifting up to 40 pounds, and walking over uneven ground.

OFFICE WORK SCHEDULE

This is a full-time position that works from 7:00 am - 4:00 pm, Monday - Friday. Overtime as needed.

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this IT Support Specialist position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 72901