Implementation Manager, Flexible Benefits-COBRA

Job Description

Full-time, fully remote position guiding the transition of plans from Business Development to operations and
establishing an operational relationship with Clients and Brokers. Regularly working 8 AM to 5 PM, Monday
through Friday. Great opportunity for growth with an employee-focused organization. This position is full
time, hourly and nonexempt or salaried and exempt based on tier level.

Primary Duties

• Complete the implementation of Cafeteria and COBRA plans, coordinating and communicating directly
with the Client/Broker/Vendor during the implementation process
• Manage the collection and delivery of necessary documentation and regulatory paperwork; Review and
verify for compliance and operational accuracy,
• Audit individual plan design for inefficiencies and to ensure proper fit to Client's needs
• Maintain regular communication with your case load of onboarding Clients
• Learn and keep current on laws and regulations governing Cafeteria and/or COBRA plans through training
and education. Understand and proficiently apply relevant laws and regulations to Clients' plan
• Meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
• Perform other duties as assigned by team supervisor and department Vice President

Qualifications

• Attention to detail and accuracy of work is critical in this role
• Strong interpersonal and customer service skills are necessary to be successful in this role
• Must be able to represent NBS's standard of excellence with professional, articulate verbal and written
communication skills
• Follow established processes
• Be motivated to contribute and have a positive, team-first attitude
• Obtain and keep current on appropriate industry certifications
• This is a remote position; You must have the technical aptitude needed to self-support in a remote work
environment

Education and Experience - Bachelor's degree or work equivalent preferred. CFC or CAS Certification preferred
but not required. Cafeteria or COBRA industry experience preferred.

Physical Requirements - This position requires the employee to be seated most of the work time.
Note: The statements herein are intended to describe the general nature and level of work for the designated position. The statements are
not a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for
employment, do not eliminate your "at-will" status in anyway, and are subject to change at the discretion of National Benefit Services, LLC