Operations Client Advocate - High Growth Healthcare Company

Job title: Operations Client Advocate

Reporting to: Director of Operations

Salary: $40,000/ year with10% monthly bonus based on metrics

Hours: Monday Friday 8am-5pm with 75% travel within Louisiana.

Location: Lafayette, Louisiana

Join Us in Guiding Excellence:

If you're excited about being a driving force in our commitment to client care excellence and fostering a culture of compassion and professionalism, we invite you to apply now. Join us in this exciting professional journey towards transforming lives and achieving greatness together!

Are you ready to embark on a dynamic and fulfilling career in operations? Look no further! We are thrilled to present an exceptional opportunity for a motivated individual to join our team as an Operations Assistant. At AFNB, we are dedicated to client satisfaction, and this role plays a pivotal part in achieving that goal. If you're looking for a chance to make a real impact and advance your career, this is the position for you.

Your Role:

As an Operations Client Advocate, you will be at the forefront of driving client retention through the efficient execution of operational processes. Your key responsibilities will include:

• Initiating, coordinating, and closely monitoring the renewal process for Medicaid Waiver clients, utilizing cutting-edge software platforms and advanced Excel reporting.
• Monitoring and renewing Medicaid Eligibility and Social Security accounts.
• Managing client financial accounts and paying monthly bills.
• Directly engaging with doctors' offices to address specific inquiries regarding 90L.
• Meticulously maintaining accurate documentation and files related to renewals or discharge management.
• Serving as a vital liaison between Support Coordinator Agencies and our facility's Care Managers.
• Masterfully managing multiple competing priorities through your highly organized daily approach.
• Demonstrating commitment by adhering to monthly Key Performance Indicators (KPIs) and metrics.

Personal Attributes:

The following personal attributes are highly valued:

• Tech-savvy with the ability to quickly learn new software systems.
• Exceptionally organized and task oriented.
• Strong communication skills across email, chat, and phone.
• A person of high integrity.

Don't miss out on this exciting opportunity to join a dynamic team and carve a path for career advancement within our Operations track. Apply today and be a part of the AFNB family, where your dedication and talent are truly appreciated. Your future in operations starts here!