Customer Relations Manager

Customer Relations Manager


Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!


Our customer relations managers are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

As a Customer Relations Manager you will:

• Evaluate office production; revise procedures to improve efficiency of work flow.
• Assist the store's Operations Manager in completing customer service calls; provide quick follow up to customer issues.
• Reviews all contracts going to Corporate; verifying all paperwork is up to date with the correct financing codes.
• Assists in opening and closing of store and performing closing manager sheets.
• Helps train Customer Relations Specialist in new procedures.
• Ensures total customer satisfaction through courteous service and expedient handling of customer orders, service calls and questions.
• Answers incoming calls with the Big Sandy greeting using proper phone etiquette.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Issue, receive and store material, supplies and equipment according to established company policies and procedures.
• Process cash, checks and credit/gift card transactions, and financing contracts. Counts money to verify amounts and issues receipts for funds received, per company policies and procedures. Post all payments to the custom account in the computer system.
• Endorses any paper check and lists on the deposit slip at the end of the day's business.
• Reconciles the drawer with the CDR (Cash Drawer Report) prior to shift-end and closing.
• Completes each finance contract, using a Financing Coversheet, and lists on the Contract Listing sheet, and places the contract in the Shuttle Mail for filing/funding at corporate.

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

• High school diploma or equivalent combination of education and experience
• 3-5 years of related work experience

Position Type

• Full-Time/Regular