Applications Support Specialist

SALARY

$65,000 - $75,000

POSITION SUMMARY

Under general supervision, performs specialized enterprise asset management (EAM) Desktop and Mobile application support used by the CTA Infrastructure group. Assists as first level support for end-user issues, reporting needs, troubleshooting, and implementation of system upgrades. Assists in all aspects of EAM application development and implementation projects.

PRIMARY RESPONSIBILITIES

• Assists in front line support for EAM end-user issues. Monitors EAM entries to verify input is correctly entered by users. Performs data review and reports on data irregularities.
• Works with internal and external resources to continue to develop and implement the EAM system enterprise wide.
• Develops and runs reports or queries using appropriate reporting tools. Assists in the development of standard reports for ongoing business area needs.
• Assists in Quality Assurance, Controls, and Improvement by consulting with end-user groups to identify issues, develop standards and reviewing processes.
• Maintains system change log documentation. Drafts EAM Standard Operating Procedures (SOP's) and Bulletins.
• Develops and delivers written and in-person comprehensive training on EAM application utilization to various users within Authority.
• Trains, develops, monitors, and evaluates performance of EAM end-users.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

CHALLENGES

• Balancing priorities between existing and future operations.
• Providing technical support to end users.
• Keeping abreast of enhancements to current applications and new trends and software.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in Computer Science, Information Systems, Business Management, or related field, plus two (2) years of EAM experience, or an equivalent combination of education and experience related to the position.
• SQL or other computer language experience preferred.
• Experience with Infor EAM or other EAM system utilizing a relational database system required.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of the principles and practices of business user applications.
• Working knowledge of the principles and practices in system development.
• Working knowledge of principles and practices in SQL.
• Strong computer skills, including familiarity of Word, Excel, PowerPoint and EAM systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Strong planning and organizational skills.
• Ability to evaluate user needs and formulate sound conclusions.
• Ability to evaluate business needs and identify solutions.
• Ability to verify data and evaluate new computer applications and programs.
• Ability to establish and maintain effective working relationships.
• Ability to troubleshoot and resolve inquiries.

WORKING CONDITIONS

• General office environment.
• May be required to travel to various site locations.
• May be required to work various extended or irregular hours in order to meet project deadlines or respond to CTA emergencies.
• Must be available to respond to calls or email inquiries outside of regular work hours.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and common software in the Microsoft Office suite family, and other applications required by the department.