Program Manager, Information Systems Technology

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

The Loudoun County Department of Mental Health, Substance Abuse and Developmental Services is seeking a talented and motivated individual to serve as a Program Manager, Information Systems Technology in the Business Operations program. In this role, you will work with a trusted and reputable team that has a history of success connecting individuals and their families with person-centered, recovery-oriented services and supports.

We welcome new teammates who approach their professional careers with enthusiasm and dedication to our diverse and fast-growing county. Come be a part of something that matters.

Job Summary

This position requires leadership and expertise in overseeing hardware, software, and mobile devices for a 450-person hybrid workforce. The successful candidate will be proactive, flexible, and solutions-focused, as well as capable of independently identifying ways to apply technology to business processes.

Responsibilities include:

• Provide direction regarding the use/implementation of existing and emerging technology
• Provide expertise on technology-related practices and trends
• Manage IT projects including needs analysis, requirements specifications, design, testing, documentation, and project plan development and monitoring
• Provide oversight for managing, supporting, and maintaining the Department's electronic health record (Welligent), and other applications
• Lead a 3-person team of experienced IT professionals
• Serve as MHSADS HIPAA Security Officer
• Manage the department's technology budget, including researching products, obtaining price specifications, and monitoring spending
• Administer and manage contracts with vendors to ensure performance and services comply with the terms and provisions of contracts
• Maintain network security and ensure compliance with security policies and procedures
• Provide technical support for complex or difficult-to-resolve issues
• Liaise with Loudoun County Department of Information Technology
• Represent Loudoun on state and regional behavioral health and developmental services data and IT-related committees

The ideal candidate will have:

• Exceptional customer service and people skills
• Ability to communicate effectively with clinical and technical personnel both orally and in writing
• Ability to determine departmental system needs
• Knowledge of the operation, uses, and capabilities of installed computers and related equipment and software
• Knowledge of wireless network technologies installation and troubleshooting
• Knowledge of HIPAA and related privacy and security regulations and best practices
• Knowledge of all aspects of TCP/IP networks, including the use of monitoring systems, protocol analyzers, and packet-capturing utilities
• Knowledge of Microsoft AD/Operating System
• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) design, telecommunication, and cabling standard infrastructures
• Experience supporting health and human services organizations is highly valued

Hiring salary is commensurate with experience. Minimum Qualifications

Bachelor's degree in Computer Science or related field; three (3) years of related work experience in operations management, network engineering, systems development, enterprise systems management, budgeting, automation, and administration including one (1) year of supervisory experience; or equivalent combination of education and experience.

Job Contingencies and Special Requirements

Employment is contingent upon successfully passing pre-employment background check to include fingerprinting, credit, NCIC, DMV and TB test. Must have a good driving record and a valid driver's license in Virginia or regional state of residence.

Special Requirements:

• Work schedule is 37.5 hours per week but may require after-hours availability