Field AV Implementation Manager
| Hours | Full-time, Part-time |
|---|---|
| Location | Bentonville, Arkansas |
About this job
At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:
- Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
- Building the first transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
- Engineering the first high-density pixel canvas to display HD content at that scale for the LED Display in Times Square, NY
- Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe
Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at and follow us on and .
The Field AV Implementation Manager is responsible for onsite guidance and oversight of multiple specific projects. Oversight of 15- 20+ subcontractors at any given time. He or she is responsible for enforcing standards and processes that increase the quality, velocity, and efficiency for the team. This position is the onsite point for customer escalation and the face of Diversified during the implementation phase. He or she will work PMO team and engineering, ensuring project operations is aligned with the needs of our clients and the business unit needs.
What will you be doing?
- Site Superintendent Oversight
- Hire, address performance good and poor and terminate associates
- Training - Termination, mechanical, client interface and other aspects of Diversified installation standards
- Responsible for managing the performance of all onsite subcontractors.
- Responsible for hiring and negotiating subcontractor subcontracts. Responsible for termination of non-performing subcontractors.
- Review and analyze and make key decisions that positively impact the project within the project budgetary constraints.
- Own field issues to resolution with the site superintendent and the customer.
- Empowered to defuse and resolve onsite customer issues
- Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans
- Provide onsite support for integration issues
- Assist in development and deployment for Installation processes and standards
- Recommends training for future growth and development of team to ensure best in class
- Assist in developing growth plans for both process and operations staff to help ensure long term success
- Helps develop and ensures compliance in Quality Assurance program
- Field implementation and tracking of departmental goals and objectives
- Responsible for site activities related to Safety, Quality Control, and ISO fulfillment
- Coordinates activities for service to ensure all systems requiring support are successfully included
- Final verification of preparedness for site activities
- Support fleet and/or delivery of tools and materials for field
- Maintain and track tooling/ test gear
- Site Surveys for projects and sales support
- Verification for commissioning readiness
- Review daily field reports for content and format
- Verification and Implementation of standards in how Diversified deploys
- Immediate point of escalation for jobsites
- Feedback on Hires/Fires/Reviews
- Removal of personnel from jobsites
- Standard training and enforcement for Contractors
- Timesheet/PTO/Expense Verification
- Ability to visit multiple jobsites in assigned geography
- Must be able to lift 50 lbs
What do we require from you?
- High school or equivalent experience
- AVIXA CTS Certification is preferred
- AVIXA CTS-I Certification is highly encouraged
- 5 or more years as in installation Supervision or related industry experience
- Must have a valid driver's license and adhere to our insurance requirements
- OSHA 30 Certificate required.
- Other relevant certifications may be required or preferred based on the technology focus of the position.
To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@onediversified.com.
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.
- Pay Type Salary
- Bentonville, AR, USA
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