Store Manager

Arc3 Gases, Inc. ("Arc3") is a growing, multi-generation family-owned and operated manufacturer and distributor of industrial, medical, food and beverage, and specialty gases and welding supplies, with over 55 locations in Virginia, Maryland, the Carolinas, and Georgia. We have a broad retail and distribution network that enables us to provide outstanding service to customers of all types and sizes, and we serve many industries ranging from fabrication and manufacturing to research, health care, and food and beverage. Arc3's CO2 division supplies CO2 and nitrogen gases and generation systems to customers from Delaware to Florida.

JOB SUMMARY

The Store Manager's primary purpose is to coordinate and direct the day-to-day store operations. The Store Manager is responsible for managing all Inside Sales functions, including Route Sales, where they will be ensuring walk-in and call-in customer satisfaction, scheduling and coordinating daily routes, and ensuring that various branch administrative functions are performed. Additionally, the Store Manager is responsible for activities related to opening and closing the store. The work schedule for this position takes place Monday through Friday and will be located in Suffolk, VA.

RESPONSIBILITIES

• Assist walk-in customers and aggressively solicit store sales.
• Assess and respond to walk-in and call-in customer needs.
• Provide customer service that adds value beyond simply selling products, such as technical expertise, prompt response to needs, ease of doing business, etc.
• Resolve customer needs, questions, and problems (i.e., product orders, potential sales, service issues, accounts receivable and credit issues, technical support needs, billing problems, cylinder discrepancies, welder repair needs, etc.)
• Prepare delivery tickets correctly for store sales.
• Prepare sales quotes within branch guidelines.
• Always attempt to maximize gross profit when pricing.
• Prepare and assemble equipment and other products for customers.
• Manage daily store operations
• Manage inside sales personnel relative to daily operations.
• Coordinate welder repair activities for branch.
• Ensure all new employees are properly trained and are properly introduced to their new work area.
• Open and close store daily.
• Receive and distribute call-in orders and phone messages to the appropriate branch personnel.
• Ensure company vehicles are appropriately maintained.
• Manage, schedule, and coordinate daily route operations.
• Ensure that administrative route duties are performed (i.e., driver time sheets, daily pre and post trip vehicle inspections, truck manifests, etc.).
• Ensure that there are substitutes for absent route salesman.
• Ensure that route trucks are properly counted in and out.
• Ensure that hardgood orders and truck restocking items are pulled and ready for the driver to load each day.
• Place and follow up on gas and hardgood orders.
• Place and follow up on emergency orders.
• Receive, verify, label, and distribute inventory received from warehouse.
• Transfer and receive inventory to and from branches.
• Ensure that the daily report is completed (i.e., invoices must be verified, logged, and separated; customer contracts and new account cards must be created; deposit must be prepared; truck manifest and vehicle inspection forms must be filed; etc.).
• Ensure that the mail is retrieved and the bank deposit is performed daily.
• Ensure that cash drawer/petty cash is balanced daily.
• Ensure that the cylinder inventory is performed and forwarded to the corporate office.
• Ensure that the customer delivery tickets and invoice files are set-up and maintained.
• Ensure that incoming mail is sorted and distributed.
• Ensure that DOT files and vehicle records are maintained and up-to-date.
• Ensure that the truck manifests and vehicle inspection files are maintained and purged periodically.
• Ensure that medical files are maintained and updated.
• Ensure that an adequate office supply inventory is maintained.
• Ensure that the forklift is inspected before each use.
• Ensure that all credits, re-bills, and cylinder adjustments to customer accounts are approved by the branch manager and performed by appropriate branch personnel.
• Ensure that the outstanding delivery ticket report is submitted to the corporate office monthly.
• Ensure that outgoing mail is prepared and shipped daily.
• Ensure that rental equipment records are maintained and rental sales are billed in accordance with policies.
• Ensure that apparatus repair items are recorded, shipped, received, delivered, and billed.
• Ensure that UPS packages are prepared for shipment daily and UPS receipts are submitted to the corporate office weekly.
• Ensure that inside, outside, and route salesmen collect accounts receivable as directed.
• Ensure that the vendor catalogs are updated and maintained.
• Ensure that price books, contract books, and customer lists are always up to date.
• Ensure that fire extinguishers are checked monthly by Arc3 and inspected yearly by an appropriate outside agency.
• Ensure that safety forms, postings, and equipment are maintained.
• Ensure that employee uniforms are counted in and out when exchanged.
• Ensure that the store's showroom, warehouse, and surrounding grounds are kept clean and neat and properly maintained.
• Ensure that products are displayed in a manner that is appealing to customers and meets their needs.
• Ensure that the restrooms are always clean.
• Attend training as required.
• Present a professional image in appearance.
• Maximize product knowledge and be aware of industry trends.
• Support fellow members of the branch team and perform other related duties as required.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• High school diploma or equivalent required.
• Past jobs interacting with customers is required.
• Four years of experience in the welding/gas industry is required.
• Two years of experience in a sales position is required.
• CDL class B license is preferred.
• Strong interpersonal skills are required.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Handling of heavy materials (cylinders, boxes, etc.) is required.
• Using office equipment, computers, etc., is required.
• Operating forklift is required.
• Operating 2-ton truck with lift gate occasionally is required.

BENEFITS

• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Health Savings Accounts with Annual Company Contribution
• Company Paid Short-Term and Long-Term Disability Insurance
• Company Paid Life and Accidental Death and Dismemberment Insurance
• Voluntary Life, Critical Illness, and Accident Insurance
• New Employee Referral Bonus Program
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Wellness Program with Health Insurance Premium Discounts
• Company Paid Uniforms
• Personal Protective Equipment Reimbursements

Equal Opportunity Employer. Disabled/Protected Veterans.

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