Customer Success Mgr

15-Mar-2024

US East Coast, US Remote

9215BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

As a Customer Success Manager, your responsibilities will include management of existing Deltek Costpoint customers in our SaaS offerings, with an emphasis on customer retention and team achievement. You will sell service and subscription renewals, as well as drive usage and adoption of the Deltek suite.

Other job responsibilities will include:

• Investigate possibilities of add-on offerings and expansion of current products
• Provide oversight for Implementations, Conversions, and Upgrades during client lifecycle
• Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer's need
• Provide expertise on the Deltek solution and highlight key features and functionality allowing the customer to execute their objectives
• Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer's business goals and strategy
• Conduct on-going account reviews to communicate best practices
• Utilize sales skills proficiently to optimize sales closures and minimize sales cycles
• Provide regular reporting on account status, issues, forecasts, activity
• Work with other departments, such as Sales, Services, Support, Business Operations, and Finance, in a professional and collaborative manner
• Proactively monitor and report on customer usage and success to internal teams
• Provide and offer solutions to critical problems for your customers issues and needs and apply those solutions to the Deltek Suite

Qualifications

• Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales
• Strong interpersonal skills with ability to adapt to varying situations and personalities
• Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others' ideas
• Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing
• Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
• Work within a driven and highly motivated team to provide a world-class client experience

• Proven track record in customer service/telesales with working knowledge of the education, software, and services market
• Undergraduate degree in Business or Marketing or equivalent experience

• Four+ years customer service/telesales experience in a High-tech environment
• Previous Account Management in a SaaS environment

Travel Requirements

10%

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.