Business Analyst III - Public Health Systems Program Manager

Job Announcement

The Fairfax County Health Department is the largest public health department in Virginia, serving 1.2 million residents from diverse ethnic, cultural, and economic backgrounds throughout Fairfax County, as well as the cities of Fairfax and Falls Church and the towns of Herndon, Vienna, and Clifton. With more than 100 years of leadership in the public health field, we are committed to protecting, promoting, and improving the health and quality of life for all in our community.

This position serves as the agency's Public Health Systems Program Manager of assigned health department software applications, specifically electronic health record, disease surveillance, and other related systems. Serves as project lead for system requirements, design, and implementation of commercial off the shelf (COTS) packages for assigned business areas. Identifies, documents, and implements COTS configurations required for agency program areas. Coordinates the project plan and milestones between the vendor, department, and other county partners. Additionally, provides communication and project updates to agency stakeholders, as well as state and federal partners. This will include contract and cost management, vendor and stakeholder engagement, requirements prioritization, and oversight of project deliverables and schedule.

Manages, mentors and governs a cross-functional team to ensure project deliverables and implementation are successful. At times, will also need to serve as the lead analyst to develop and map business processes before and after automation and understand the business and technical workflow of assigned business programs. This may also include gathering requirements and developing required system reports from assigned system applications. Assists with training and documentation for technical staff and business users. Provides technical support to business users for assigned software applications. Applies appropriate county, state, and federal data security and data protection rules governing system access, confidentiality, and technical security protocols. Develop role-based security architecture and policies for assigned systems. Researches solution options independently or in team setting to evaluate future business software solutions and to ensure business mapping to viable IT solutions. Under the direction of the Public Health Informatics and IT Director, collaborates with the Department of Information Technology representatives to evaluate options and obtain approvals based on county technology standards and integration requirements with the Fairfax County enterprise IT and other Human Services agencies applications as required. Participates in agency technology and business strategic planning.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Serves as lead software system administrator for interdepartmental or County-wide automated system;
Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;
Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;
Identifies and tests system enhancements;
Defines and maintains system administration documentation;
Organize and direct system user groups;
Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;
Provides assistance to system users;
Develops conceptual approaches to satisfy user requirements;
Oversees user acceptance testing;
Evaluates new technology for applicability and enhanced effectiveness;
Develops strategic plans to ensure solutions comply with established standards;
Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;
Establishes priorities and timetables for system-related projects;
May supervise other employees on a recurring or project basis;
Generates reports to meet special agency needs;
Acts as intermediary between users and technical staff to resolve problems;
Participates in developing user training manual;
Provides training to users;
Works closely with agency IT technical staff and/or serves as agency liaison with the
Department of Information Technology;
Develops and provides technical briefings for staff on new services and system components;
Provides technical support and training to users of installed software;
Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;
Stays abreast of technology changes;
Provides assistance to other staff as needed;
Serves on committees and task forces and undertakes special projects as assigned.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions);
• Ability to analyze and evaluate administrative processes and procedures for automation purposes;
• Ability to conduct research into new information technology;
• Ability to train employees in the use of hardware and software;
• Ability to prepare user manuals;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

CERTIFICATES AND LICENSES REQUIRED:

• A valid motor vehicle driver's license.
• Cardiopulmonary Resuscitation (Required within 60 days)
• AED (Required within 60 days)

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a driving record check, and a check of the Child Protective Services Registry to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Familiarity with or work experience in developing IT solutions for human services systems and/or public health. Example - electronic health record, disease surveillance, school health, emergency management
• Considerable knowledge in managing vendor and stakeholder engagement to prioritize and manage the project schedule against specific milestones and deliverables.
• Experience configuring and implementing COTS solutions in collaboration with a vendor and/or implementation team.
• Understands public health system operations and related technologies.
• Ability to manage cross-functional teams with varying skillsets and experience.
• Ability to form collaborative partnerships across agency programs and county agencies.
• Ability to perform multiple tasks simultaneously and work in a collaborative team environment.
• Ability to help stakeholders effectively define and resolve issues related to business process and technology.
• Experience managing and implementing projects using agile and waterfall methodologies.

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature, and requires walking, standing, sitting (for long periods of time), and kneeling, reaching, bending, climbing stairs; may be required to lift or carry up to 25 lbs. occasionally. Uses hands to grasp, handle, or feel. Visual acuity is required to read data on a computer monitor; ability to operate keyboard driven equipment and computer and use of touchscreen; Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. Ability to drive a motor vehicle. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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