Customer Service Associate

Position Summary Customer:

Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety of Thoroughbred Express washes.

Key Duties and Responsibilities: Focus on providing a positive customer experience.

• Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.

• Greet customers with a warm smile, review and educate on services, and assist with payment.

• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.

• Direct the Driver into the entrance to the car wash or guides them onto tracks.

• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.

• Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized.

• Assist customers in any area concerning the car wash process.

• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.

• Additional duties as assigned.

Job Qualifications:

Must be at least 18 years of age.

Essential Abilities:

• Display courteous, customer service focus, and professional attitude

• Work while standing over long periods (6+ Hours)

• Lift items of moderate weight (10+ pounds)

• Maintain work expectations outdoors in all weather conditions

• Interact ethically with fellow employees and customers

• Possess valid and current driver’s license

• Excellent written and oral communication skills, as well as interpersonal skills Desirable:

• Previous car wash experience