Front Desk Manager

Key Responsibilities

• Providing world class customer service during daily interaction with club members and guests, greeting them with friendly, enthusiastic attitude and getting to know them by name
• Maintaining Front Desk staff schedules, hiring and training to ensure Front Desk staff coverage and punctuality, particularly with opening and closing the club on time daily
• Answering telephones and emails and communicating information to members, guests, and staff in a professional manner
• Checking in members and and guests and transitioning them to other areas, departments, and staff of the club
• Selling and training staff to sell products and services available at the front desk such as towel service, drinks, TFE apparel, etc.
• Addressing member and guest issues in a professional, calm and controlled manner, transitioning issues which require escalation to management as needed ensuring issues are documented per club policy and issues concerning safety are addressed per club policy
• Maintaining a clean and organized front desk and lobby work area, also reporting on cleanliness and maintenance needs in club
• Completing Front Desk staff timesheets for payroll and submitting them on time
• Communicating company information (company goals, policies, procedures, etc.) to Front Desk staff
• Creating and maintaining a phone/email/text tree for Front Desk staff and other staff the Front Desk needs to contact routinely

Qualifications

• H.S. diploma or GED minimum

Preferred Qualifications

• B.A. or B.S. in recreation, fitness, business, or related field preferred.
• Previous experience in the fitness industry

TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.