Technical Writer

Company Description

Citizant is a leading provider of professional IT services to the U.S. government.  We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values:  Drive, Excellence, Reputation, Responsibility, and a Better Future.  No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

This position requires a candidate with 3 to 5 years of experience in technical writing, explicitly supporting information technology programs. The successful candidate will be vital in ensuring our technical documentation is clear, accurate, and compliant with industry standards and best practices.

Key Responsibilities:

• Create, update, and maintain a wide range of technical documentation, including but not limited to project plans, user manuals, system specifications, and process documentation.
• Work closely with IT project managers, subject matter experts, and other stakeholders to gather and verify information necessary for documentation.
• Develop a deep understanding of the organization's information technology programs and systems to document complex technical processes accurately.
• Ensure all documentation is accurate, precise, and adheres to industry standards, regulatory requirements, and best practices.
• Implement and manage version control procedures to track changes and updates to documentation.
• Review and edit documents for content, grammar, style, and consistency.
• Create and incorporate diagrams, charts, and illustrations to enhance the clarity of technical documentation.
• Develop user-friendly documentation for end-users, including FAQs, quick reference guides, and training materials.
• Assist in communicating changes to IT programs and systems to relevant stakeholders through documentation.

Qualifications

• 3 to 5 years of experience in technical writing, focusing on information technology programs.
• Strong understanding of information technology concepts, terminology, and best practices.
• Proficiency in document authoring and editing tools (e.g., Microsoft Word, Adobe Acrobat).
• Ability to translate complex technical information into clear and concise documentation.
• Strong attention to detail and a commitment to quality.
• Excellent communication and collaboration skills.
• Familiarity with version control and document management tools is a plus.

Education:

• Bachelor's degree in a relevant field (e.g., Technical Communication, Computer Science, Information Technology).

Clearance Requirement: 

• Public Trust clearance or the ability to obtain one.
• Must be a U.S. Citizen

Additional Information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.