Customer Service Administrative Coordinator

FarmaKeio is currently looking for an individual who will be able to execute each essential duty satisfactorily and be adept at multi-tasking. The ideal candidate will have a current Arkansas Pharmacy Technician License, with the opportunity to license in other states as well provided by our company.

They must be detail-oriented and have strong organizational and time management skills. An exceptional customer service orientation is a must! They must be able to think creatively about problem-solving and look for opportunities to move tasks and projects forward in the face of potential roadblocks, keeping the company’s highest level of service in mind while maintaining fiscal responsibility. 

Additionally, the successful candidate will be expected to be a team member who fits into the culture of the company and works well with other team members at all levels - peer, supervisory, and subordinate. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an on-site position in Conway, AR

$20 - $23 hourly

Essential Duties and Responsibilities

Include the following, other duties may be assigned. 

• Answer inbound calls and use professional telephone etiquette to respond appropriately.
• Interacting with walk-in customers and receiving deliveries from carriers.
• Provide customers with an experience that will always be remembered.
• Assure prompt and positive action on all client complaints, questions, concerns, and suggestions.
• Project a professional image through personal appearance, demeanor, and communication (oral, verbal, and written).
• Coordinate with team members to promote a positive client experience.
• Contact clients for shipping and/or billing information.
• Maintain a clean and organized work area.
• Assist with non-technician responsibilities within the facility.
• Assist with administrative activities for the facility.
• Provide suggestions to improve customer service, company systems, or processes.
• Learn and be a demonstration of our Core Values and utilize our Operational Guidelines in everyday communication and decision-making.

Minimum Qualifications:

• Certified technician in good standing in the state in which the pharmacy is located.
• Note: supportive documentation of prior experience if applicable will be required.
• Superior customer service, interpersonal, and communication skills.
• Organizational skills.
• Accountability.
• Integrity.
• Diligence.
• Strong computer skills.

Preferred Qualifications:

• Experience in compounding pharmacy preferred but not required.
• Willingness to certify in additional states such as TX and NM.
• WinRx and WinScan software experience.
• Retail pharmacy experience and/or independent pharmacy experience.
• Delivery experience.
• Ability to think outside the box.
• Knowledge of drug cost and drug plan reimbursements.
• Immunization certification.

Our Vision: Establish FarmaKeio as the premier industry leader and innovator for compounding pharmacies by providing superior service, and patient-centered evidence-based care uncommon in the everyday pharmacy experience.

Our Mission: To create lifelong clients. Our vision and mission are implemented through staff that identify with and support us in this effort. The successful candidate can project a caring attitude in all communication – phone, email, in person – and is able to function in a multi-tasking environment that encourages creativity and independence. Our company is growing and has opportunities for advancement, and we encourage a long-term relationship with our employees. We are not a traditional company in that we function from a place of servant leadership, both personally and professionally. Our relationship with one another and with every client defines what we do.