Client Service Representative/Reception

Have you worked in the customer service industry, and are looking to pair this experience with something you love? Do you desire to be a part of a team committed to helping our 4 legged friends? Are you looking for a job that values a positive work environment, supportive management team, and advocates for continued education and personal growth?

If YES, LOOK NO FURTHER!

At Animal Medical Centers , we are looking for the right candidate to join our client services team. Experience is a plus, but are willing to train the right individual with the passion and dedication to learning the Veterinary field. Our Client Service Representatives (CSRs) play an essential role in providing an exceptional experience for our clients, by being the point person for client communications, scheduling and daily workflow.

Some qualities we look for in an ideal candidate:

• Positive attitude
• Reliable work ethic
• Strong communication skills
• A sense of humor is a must
• Strong desire for learning and continual self improvement
• Willingness to give feedback and contribute to the growth of others
• Excellent communication skills, and is outgoing, compassionate, and committed.

What does a typical day look like?

Our CSRs offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes. They maintain the visual appeal for the hospital reception area, greet and welcome clients and patients, answer questions, triage client concerns, answer calls, and reply to emails. CSRs must problem solve and figure out how to direct clients to the appropriate party for resolution. They also schedule appointments to maximize efficiency and daily flow, check in and check out clients, and process payments.

Abilities Required:

• Proficient and fast keyboard typing skills
• Answer multi-line phone calls and resolve issues effectively
• Maintain accurate patient records
• Schedule multiple appointments simultaneously
• Handle and process cash and credit card payment transactions
• Possess high level of attention to detail and organizational skills
• Ability to work independently and in a team effectively