Insurance Customer Service Representative

The Nichole Onken Agency has been a staple in the insurance industry for over a decade, with Nichole taking the helm in 2014 and driving significant growth, doubling the agency's size. Our culture is rooted in teamwork, flexibility, and support. We prioritize a healthy work-life balance, ensuring our team members have the freedom to put their families first while also fostering a dynamic and collaborative work environment.

We are currently seeking a dedicated Insurance Customer Service Representative to join the Nichole Onken Agency team. As our agency continues to grow, we are in need of someone who is tech-savvy, customer-focused, and eager to learn. This role offers an opportunity to help acquire your insurance license while providing exceptional service to our valued clients.

If you're ready to join a dynamic team and embark on a rewarding career in the insurance industry, we want to hear from you! Take the first step by Applying Today! Don't miss out on the opportunity to be part of a supportive and thriving workplace at the Nichole Onken Agency.

Hourly Base Salary Based on Experience

Licensing Assistance

Paid Time Off (PTO)

Work-Life Balance

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

Professional Development

Mentorship

Professional Work Environment

Equipment Provided

Life Insurance

1 Hour Lunch

Monday - Friday (8:30am - 4:30pm) Work Schedule

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Issue Insurance Documentation (COI, ID cards, etc.)
• Utilize various computer systems to take premium payments, update and make changes to policies, and service renewals.
• Answering incoming phone calls and scheduling appointments.
• Conduct follow-up discussions with clients to ensure their contentment while progressing towards sales closure or renewal.

• Property and Casualty License required. A license is not required to apply. We offer licensing assistance.
• Candidate must have basic computer software knowledge. This includes being proficient in Microsoft Office Suite.
• Act as a dedicated team player, fostering collaboration and supporting colleagues in delivering excellent service to clients.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.