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in Carroll, IA
Insurance Customer Service Representative
Estimated Pay | $17 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Carroll, Iowa |
Compare Pay
Estimated Pay$12.08
$16.77
$26.4
About this job
Job Description
The Nichole Onken Agency has been a staple in the insurance industry for over a decade, with Nichole taking the helm in 2014 and driving significant growth, doubling the agency's size. Our culture is rooted in teamwork, flexibility, and support. We prioritize a healthy work-life balance, ensuring our team members have the freedom to put their families first while also fostering a dynamic and collaborative work environment.
We are currently seeking a dedicated Insurance Customer Service Representative to join the Nichole Onken Agency team. As our agency continues to grow, we are in need of someone who is tech-savvy, customer-focused, and eager to learn. This role offers an opportunity to help acquire your insurance license while providing exceptional service to our valued clients.
If you're ready to join a dynamic team and embark on a rewarding career in the insurance industry, we want to hear from you! Take the first step by Applying Today! Don't miss out on the opportunity to be part of a supportive and thriving workplace at the Nichole Onken Agency.
Benefits
Hourly Base Salary Based on Experience
Licensing Assistance
Paid Time Off (PTO)
Work-Life Balance
Evenings Off
Weekends Off
Holidays Off
Paid Holidays
Professional Development
Mentorship
Professional Work Environment
Equipment Provided
Life Insurance
1 Hour Lunch
Monday - Friday (8:30am - 4:30pm) Work Schedule
Responsibilities
- Nurture strong customer relationships and aim to increase client retention and product loyalty.
- Issue Insurance Documentation (COI, ID cards, etc.)
- Utilize various computer systems to take premium payments, update and make changes to policies, and service renewals.
- Answering incoming phone calls and scheduling appointments.
- Conduct follow-up discussions with clients to ensure their contentment while progressing towards sales closure or renewal.
Requirements
- Property and Casualty License required. A license is not required to apply. We offer licensing assistance.
- Candidate must have basic computer software knowledge. This includes being proficient in Microsoft Office Suite.
- Act as a dedicated team player, fostering collaboration and supporting colleagues in delivering excellent service to clients.
- Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
- Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.