Front Desk Coordinator

The Front Desk Coordinator plays a crucial role at NOVA Plastic Surgery and Dermatology, ensuring that the patient's experience is second to none. They are the face of the practice, responsible for handling patient requests and administrative tasks with excellence. The Front Desk Coordinator performs a variety of duties, demonstrating exceptional customer service skills, strong communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities:

• Check Patients In and Out

• Be a warm welcome to the practice by greeting patients and offering refreshments

• Ensure appropriate consents are filled out prior to the patient's appointment

• Assist with patient questions

• Assist patients browsing the retail displays

• Ensure patient has their next appointment booked

• Scheduling Appointments

• Schedule appointments properly, ensuring that the appointment is booked with the correct provider, for the right treatment, with the proper allotment of time, and the proper spacing if the patient receives multiple treatments.

• Contact the waiting list for last-minute openings and communicate scheduling gaps to Front Desk Manager and Clinical Manager as needed.

• Adhere to office policies regarding cancellations and no-showed appointments

• Confirm appointments that were booked online

• Communicate specials and sales to patients

• Billing & Payments

• Input bills for products

• Check applicable rewards points and apply to billing statements

• Collect deposits for all appointments

• Take payments

• Take down insurance information and determine co-pay

• Take pre-payments for surgical procedures

• Add referral credits into patient charts

• Manage online store payments and gift cards

• Managing Incoming and Outgoing Calls