BDC Specialist/Mobile Service Writer

We’ve built an excellent team, but we’re always looking for new employees who are driven, have a love for all things automotive and believe in great customer service. There are a wide range of opportunities at our dealership, whether you’re a financial expert, or prefer to demonstrate features to customers. If you think this is the ideal career for you, we welcome you to apply and we’ll contact you if you seem like a great fit for our team.

As a BDC Specialist/Mobile Service Writer, you will be directly responsible for helping to streamline the service process for our customers.  You will be handling follow-up calls, tracking special order parts, road testing vehicles, and covering down for scheduling and rental positions when needed. The BDC Specialist/Mobile Service Writer, must be friendly, patient, enthusiastic, and a self-motivated team player with outstanding communications skills, a positive attitude, and an excellent work ethic.

Job Responsibilities:

- Assist service advisor with accommodating customer needs

- Ensure that all calls presented are answered promptly and professionally

- Be prepared, friendly, knowledgeable, and confident on every call

- Demonstrate the ability to interact effectively with dealer personnel at all levels

- Maintaining a professional code of conduct at all times

- Ask the customer qualifying questions to uncover needs and directs calls appropriately

- Ensures that service advisors receive messages promptly

- Set service appointments and route appointment information to the appropriate service advisor

- Provide reporting to dealership management

- Create a schedule for Mobile Service appointments for the surrounding areas

- Create and close repair orders as well as follow up with customers promptly after repairs are done

The ideal BDC Specialist/Mobile Service Writer, will also have; a high school diploma or GED, excellent customer service and communication skills, the ability to establish rapport and build relationships to ensure repeat customers, strong-tasking and organization skills, basic computer proficiency, verifiable work history and a professional appearance and demeanor.

Some automotive knowledge strongly recommended.

Benefits available after waiting period include: Medical, Dental, Vision, Voluntary and Company-Paid Life Insurance, Paid Time Off, 401K, Flexible Spending Account, AFLAC and Legal Shield. You'll also enjoy employee discounts in sales and service.

All applicants will be subject to pre-employment screening which includes a DMV records check, criminal background screen and drug screen. Skyline Ford is an Equal Opportunity Employer.