QA - Application Testing Support

Job ID: 24-01113 Application Testing Support - QA Dulles, VA MUST: Experienced QA/Application Testing Support 3+ years of software application support Communicating with customer to support technical and sales logistics. Preparing quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. Enhancing department and organization reputation and accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Experience with Microsoft Office 365 (Word, PowerPoint Excel and Outlook) Experience creating reports and correspondence Knowledge of how to operate a PC w/ Windows 10 or Windows 11 Strong documentation skills with ability to respond to technical questions Experience collecting, analyzing and summarizing information Interest in learning new software package and imaging Bachelors Degree (in computer science or Information Technology a must) DUTIES: Respond to phone calls and assist clients with technical support questions regarding software Provide logistics support to sales Assist with developing and enforcing Standard Operation Procedures Identify and resolve problems Perform quality assurance operational objectives Prepare and complete action plans Implement production, productivity, quality, and customer-service standards; Assist with file audits Prepare documentation and reports *Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.