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in Miami, FL
Transfer Center Specialist (Part Time w/ Benefits, Evening shift)
•30 days ago
Estimated Pay | $38 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Miami, Florida |
Compare Pay
Estimated Pay We estimate that this job pays $38.4 per hour based on our data.
$29.95
$38.40
$49.53
About this job
Description
Job Summary
Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.
Job Specific Duties
- Utilizes optimal customer service skills to answer calls being received at the Transfer Center.
- Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes.
- Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.
- Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director.
- Follows all Transfer Center protocols regarding calls and documentation.
- Maintains an active, hands-on level of participation in all transfer requests in and out of the facility.
- Facilitates coordination of bed assignment, Physician-to-Physician, RN-to-RN discussion as appropriate for effective, safe, and timely transfers.
- Provides hand-off at change of shift regarding any pending transfer.
- Reconciles transfer information once patient arrives including disposition and mode of transport.
- If transfer is a "no-show", sends email to the identified recipients for patient follow-up.
Qualifications
Minimum Job Requirements
- 3-5 years of clerical office and/or customer service experience required
Knowledge, Skills, and Abilities
- High School Education or equivalent
- Prior experience in an acute care healthcare environment
- Prior Call Center experience and/or experience processing transfer requests preferred
- Decision making and time management skills
- Excellent verbal and written communication skills
- Human relations and team building skills
- Ability to handle multiple assignments, set priorities, and meet deadlines
- Ability to represent department in a professional, courteous, and efficient manner
- Ability to follow complex written or verbal instructions to solve complex problems
- Proficiency in Microsoft Word, Excel, and Outlook
Job :
Nursing- Support (Non-Clinical)Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital CampusDepartment :
TRANSFER CENTER-2100-861002Job Status
:Part Time with Benefits