Call Center Sales Manager

**Call Center Sales Manager**

by | Feb 7, 2022

**Call Center Sales Manager**

**Position Responsibilities**

* Provide leadership and vision to guide your team to achieve individual and team goals.

* Meet minimum performance standards as established by Sales Leadership on Lead to Close conversion metrics and LO productivity requirements.

* Communicate the companys goals and initiatives to team members.

* Provide developmental plans to team members as needed to drive improved performance.

* Participate in and contribute to Company training initiatives as needed.

* Report team standings (service, production, expectations) to Sales Management.

* Responsible for agreed-upon minimum average monthly loan volume goals and minimum conversion metrics as well as minimum KPIs for lead conversion to closed loan percentages for all lead sources.

* Ensures team members are held accountable to Company production, activity and quality standards.

* Responsible for production and activity reports for the team; including Corporate Account Contact, Lead Sources and internal administrative reporting.

* Monitor team member system to ensure appropriate actions, conversions, and data integrity.

* Monitor team members to ensure times on speed of Docs Returned, leveraging e-acknowledgement and e-signatures technology.

* Contribute to the monthly recruiting results within the area.

* Recruit, hire, mentor, and manage Loan Originator staff in accordance with company and industry standards. This includes training and mentoring in areas such as product knowledge and sales training.

* Responsible for monitoring sales results and sales strategies.

* Responsible for monthly, quarterly, and annual budgeting for targeted sales forecast.

* Assist Loan Officers in growing their individual loan production through the development of new relationships.

* Keep informed of trends, changes and developments in the local real estate market.

* Keep informed of all origination, processing appraisal, underwriting and closing requirements for both company and investor guidelines pertaining to both governments insured and privately insured mortgages.

* Negotiate price, terms and conditions with Loan Officers and mortgagors.

* Maintain a professional image and standards consistent with company policies and procedures..

**Skills and Qualifications**

* Bachelors degree (B.A.) from four-year College or University preferred.

* Five (5) years related experience and/or training; or equivalent combination of education and experience in mortgage origination, or a combination of ten (10) years in a sales leadership role.

* Ability to track KPIs against sales objectives and keep it on track with future goals.

* Must have a strong attention to detail, and the ability to recognize and meet deadlines.

* Experience managing a remote staff is preferred

* Supervisory experience, employee development experience, and leadership skills are essential.

* Excellent oral, written and interpersonal communication skills with the ability to interpret documents, understand procedures, write reports and correspondence, effectively present information and respond to questions from managers, clients and customers.

* Ability to offer advice, exercise discretion, and maintain confidentiality of sensitive information is a must.

* The ability to handle difficult and challenging situations while juggling multiple priorities is required.

* Must have strong interpersonal, organizational, and time management skills.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Employment Opportunity. Homespire Mortgage Corporation provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.