Sales Support Specialist (Intl)

**Sales Support Specialist (Intl)**

Location Fort Smith, Arkansas, USA Full-Time Regular/Permanent JOB DESCRIPTION **Sales Support Specialist (Intl)**

**Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.**

ABB Motors and Generators deliver a complete range of motors, generators and mechanical power transmission products for all industries and applications. We provide the highest quality and service to our customers all around the world, with a focus on helping to use energy more efficiently. For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. The role reports to the Sales Support Supervisor and is located in Fort Smith, Arkansas. As a Sales Support Specialist, you will be responsible for supporting the Sales organization and customers for the NEMA products. The Sales Support Specialist will support business growth through technical support to customers, sales units and other ABB divisions during the pre-and post-sale stages.

**Your responsibilities**

* Answer plant, engineering, district office and customer calls and emails tied to orders, general and technical product related question and system issues.

* Setup and facilitate expedited orders, hot shot shipments and product inspections in coordination with the appropriate department.

* Assist with country specific efficiency requirements and export documents.

* Communicate product design changes to customers and district office for spec on file product.

* Create quotes for international sales units or other divisions.

* Lead/facilitate customer calls, setup and run pre-call for data collection between all departments needed to finalize customer request.

* Perform general spec review and work with ATS to complete.

* Process new vendor and customer setup/reactivations and maintain current vendor data.

* Review and approve credits related to customer orders, warranties/concessions and the ABB services warranty system.

* Work with intercompany departments to resolve customer related order challenges and issues.

* Process international shipments and address other international logistics challenges.

* Review and correct cash in time challenges and order in queue in OMS.

* Complete order entry for certain territories, divisions and certain corporate accounts.

* Coordinate of all aspects of OEM Support.

* Coordinate various aspects of the sales order on behalf of the local sales unit.

**Your background**

* Basic Qualifications:

* High School Diploma / GED AND 2 years sales support / customer Service experience OR

* Associate's degree OR Bachelors Degree.

* Candidates must already have a work authorization that would permit them to work for ABB in the US.

* Preferred Qualifications:

* NEMA or electrical motor product background.

* Working knowledge of Microsoft Word, Outlook, Power BI, Power Point and Excel.

* Working knowledge of SAP, OMS, VIP4, Salesforce, and other companys electronic tools.

* Able to handle multiple tasks.

* Strong organizational skills and the ability to work with others.

* Self-motivated, detail oriented, with an ardent desire to learn new things.

* Understand manufacturing concepts, processes and Flex-Flow and Lean concepts.

* Understand international laws, trade compliance, US export, incoterms and exchange rates.

* Understand ABB intercompany/international trade and routing practices.

**Benefits**

* Retirement plan

* Life insurance

* Disability insurance

* Medical insurance

* Wellbeing program

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Lets write the future, together. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Publication ID: US81350610_E1

**Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.**

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