Manager of End User Experience

DescriptionIdaho National Laboratory is hiring a Manager of End User Experience to work in our Information Technology department. Our team works a 9x80 schedule located out of our Willow Creek Building in Idaho Falls, Idaho with every other Friday off. Hybrid work opportunities may be available for this position.You will report to the Infrastructure and Operation Group Director and will provide leadership supporting INL-wide architectural standards and approaches, development of lab-wide workstation deployments and upgrades, oversight for lab wide vulnerability management on desktops, laptops, tablets, and network devices all to support a risk-based cyber security approach to enable end-users, vendors, subcontractors, and foreign nationals to complete the work they have to do.Responsibilities Include:Manage the projects of the Operations staff, providing a high level of service to our internal and external customers (desktop, mobile, access management, vulnerability management) along with support services and computer technology components to meet the operating needs of the INL. Manage vendors and service providers, annual and monthly budgets. Meet annual and monthly metric targets, recommend and implement cost-savings opportunities.Design and implement a Vulnerability Management process for INL that includes mitigating controls and triage activities, with Cyber Security, to maintain a safe and secure infrastructure. Understand the lab's use of it's SIEMs tool and malware detection from an IDS and IPD perspective. Ensure that all IT systems are managed to the vulnerability policies requirements and improve this process to keep the lab safe from nefarious intrusions.Architect processes to support multifactor authentication and move the lab into the next phases of ICAMs. This includes technical expertise with LDAP technologies and lab policies dictating appropriate access to computer system. Deploy role-based authentication and ensure group policies are defined for all computer systems that connect to the labs domain. Advise senior management and other team members on any issues with system security and protection.Strategize system requirements and processes that support the labs mission and agenda and that these areas comply and are applicable with contractual requirements. Manage upgrades, projects, and tasks to a successful, cost-effective conclusionWork with Infrastructure director and cyber security to ensure that desktop experience, mobile experience, vulnerability management, and access management is secure and compatible with technology developments and potential threats. Implement and administer appropriate control processes to ensure administrative, technical, physical, personnel safeguards and procedures are maintained for the INL general access enclave. Oversee, administer, and ensure practices are followed for appropriate, required system licensing.QualificationsMinimum Requirements: Bachelor's degree and 8 years of experience or Masters Degree and 6 years of experience or High School Degree and 16 years of experience.Must demonstrate a specialized level of knowledge in computer systems analysis, software design and resolution techniques.3+ years leading information technology groups in enterprise organizations.Working knowledge of Networking and configuration, Windows, Macintosh, and Linux operating systems installation and configuration.Working knowledge of software deployment methodologies, automation, and scripting.Professional experience of ICAMs.Working knowledge of Cyber threats and how to mitigate and eliminate these threats.Demonstrated record at improving the customer experience.Applicants are subject to the requirements of DOE O 142.3B, Unclassified Foreign National Access ProgramJob Information: MR0300: Salary Grade 230 ($124,368 - $211,596)You are required to show a demonstrated commitment to valuing diversity and contributing to an inclusive working environment Benefits and RelocationMedical, Dental, Vision, and Flexible Spending Accounts401(k) with a 4.2% employer contribution and up to 4.8% matchPaid time off (personal leave)Employee Education Program (tuition assistance)Comprehensive Relocation PackageBenefit eligibility subject multiple factors, including employment status and position classification.INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation’s nuclear and renewable energy, national security, and environmental missions.Growing INL: An Overview of New Facilities and CapabilitiesINL MissionOur mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.INL VisionOur vision is to change the world’s energy future and secure our nation’s critical infrastructure.Selective Service RequirementsTo be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.Equal Employment OpportunityIdaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Women and People of Color are strongly encouraged to apply. Reasonable AccommodationWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Other InformationWhen applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.INL does not accept resumes from third party vendors unsolicited.Job Field: ManagementOrganization: Information Management (Yxxx)Schedule: Full-timeEmployee Status: Regular