Tourist Information Counselor

THE POSITION

Are you enthusiastic about assisting travelers and offering them the finest advice for their trips? The Erie Welcome Center is currently seeking a Tourist Information Counselor to join our team. As a counselor, you will have a crucial role in guaranteeing that visitors to the Welcome Center receive exceptional support, guidance, and materials to enrich their travel experiences. If you have a talent for providing efficient and precise information, and enjoy engaging with individuals from diverse backgrounds, then this is the ideal chance for you. Apply now and contribute to creating unforgettable travel memories for our visitors!

DESCRIPTION OF WORK

Your role involves delivering exceptional customer service to various stakeholders at PennDOT Welcome Centers, such as travelers, tourism partners, employees, and vendors. You will assist travelers by providing essential information about visiting Pennsylvania, including directions and hotel options to promote travel within the state. Enhance PennDOT's tourism outreach by engaging in special programs, tours, travel shows, and events to strengthen partnerships with the industry. Be prepared to undertake additional travel-related tasks as assigned by your supervisor or division manager to support Welcome Center operations. You must maintain proactive and informative communication to improve operations within the Welcome Center Division, including direct interaction with the Tourist Information Supervisor to address any questions, concerns, or suggestions related to staff and operations.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Hours of operation are 7:00 AM to 7:00 PM.
• Work hours are temporarily 9:00 AM to 5:30 PM, Monday - Friday, with 30-minute lunch.
• You will be required to report to work during periods of inclement weather, unless directed otherwise, as part of PennDOT's mission is to serve the traveling public.
• The location of the PennDOT Welcome Center is: I-90 West, 1/2-mile West of New York Border, Northeast, PA 16428
• Salary: In some cases, the starting salary may be non-negotiable.
  
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Erie County Welcome Center, I-90 W 1/2-mile W of NY Border, North East, PA 16428.
• You must have one year of customer service experience
• You must have one year of work experience involving public contact
• You must have experience working with computers.
• You must have experience answering phones, composing emails; compiling reports; tracking office activities and inventory; data entry; and filing.
• You must be able to perform essential job functions.

Preferred Qualifications:

• Level of Education

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.