Gift Shop Sales Associate

Title: Gift Shop Sales Associate

Position Reports To: Retail Manager

Direct Reports: N/A

About Butterfly Pavilion: Here at Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, hands-on learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future.

Looking forward, we are committed to providing the most enriching experience for our audience, being recognized as a scientific authority, and being a leading educational resource on invertebrates. To this end, Butterfly Pavilion has begun the initial stages of launching a $40 million Capital Campaign to expand Butterfly Pavilion into the Center for Invertebrate Research and Conservation (CIRC) in a brand new, state-of-the-art facility in 2027.

A large part of who we are as an organization is how we interact with each other. Valuing our facility, guests, donors, and our team is a priority, without these puzzle pieces we cannot make it all work, these Core Values guide us throughout our day. We Love What We Do at Butterfly Pavilion, we Make Science Cool by Going Above and Beyond for all guests, donors, and team members while also Leading Change in invertebrate conservation. We Know Our Stuff and work to have a healthy culture by Being Positive and Welcoming to All. These are not just words, but words for us to live by here at Butterfly Pavilion.

Core Values:

Make Science Cool: Science has the power to change the world and education is where it starts. We immerse our guests in the world of invertebrates, creating a safe, comfortable atmosphere to make connections to nature, filling guests with wonder and inspiring them to embrace their role as stewards of our environment.

Go Above and Beyond: It is "our job" to find a solution, even if we did not create the problem. We never stop with okay, instead striving for world class in all we do.

Love What You Do: As a conservation organization, we are fortunate enough to have the opportunity to do the work we do each day. Independ of role, project, or task, we stand behind that work with an unwavering belief in the significance of our efforts to support our mission, knowing our passion will inspire others to join our efforts.

Be Positive: We approach challenges with vibrant optimism. Always assuming positive intent, we embrace a productive problem-solving attitude and a supportive team-oriented atmosphere.

Know Your Stuff: We are the experts on invertebrates and their conservation. We are well-informed and present knowledge in a way that is accessible to the public and allows us to embrace our role as a community leader locally and globally.

Lead Change: We approach our work with a sense of exploration and adventure, pioneering new ways to view the world in which we live. As problem solvers, we seek new ways of tackling challenges and approaching opportunities.

Welcome All: We pride ourselves in embracing diversity of thoughts, beliefs, and lifestyles. We embrace a kind, compassionate, and engaging approach, welcoming all people in the work we do. We seek a competency of cultural understanding and social responsibility to make it as easy as possible for others to join us in conserving our natural world.

FLSA: Part Time 20-24 hours per week

Rate: $16/Hour

Position Summary:

The Sales Associate helps create and maintain an environment that is customer oriented and sales driven. Sales Associate works with supervisors to maintain all facets of the Gift Shop. Multiple customer skillsets are required to be successful in this role. Daily goals include: providing people with memorable and positive experience to spark a return to the organization, converting those customers on sales, and biggest of all required is the ability to provide a world class guest experience with the three pillars of retail (People, Product, & Planet).

Essential Functions & Responsibilities:

• Customer Service-Sales Associates are responsible for delivering world class customer service, which is defined by meeting, greeting and serving customers that guarantees repeat visitors. Maintaining and achieving financial goals and expectations of the Butterfly Pavilion.
• Sales- Provide customer sales services that exceed our guest expectations and ensures the financial success of the retail department and Butterfly Pavilion.
• Merchandising- Perform daily tasks that enable the gift shop and concessions to appear aesthetically pleasing and to keep all fixtures organized and fully stocked with product. Fixtures and merchandise must be free of dust, blemishes, and fingerprints.
• Rosie's Rules- Provide professional and courteous service at all times using Rosie's Rules for a best in class experience.

Competencies:

1. Build relationships
2. Teamwork and cooperation
3. Detail-oriented
4. Communication skills
5. Department knowledge
6. Interpersonal skills
7. Initiative
8. Technologically Savvy

Qualifications:

• Age 18+
• Able to work in the United States
• Able to work weekends and some nights
• 0-1 + years in a retail and/or food customer service position
• HS Diploma or Equivalent
• Participate in the working knowledge of all aspects of Butterfly Pavilion business, including education, research and conservation efforts
• Participate in all required staff meeting
• Proficient technology skills, including Microsoft Office 365, as well as ability to learn and run our POS/database system, Retail Pro database.

Experience:

• Proven ability to meet customer's needs with excellent customer care, merchandising, stocking, straightening, cleaning, inventory management, and cash handling.
• Experience in retail and/or food customer service requiring the use of a register and merchandising is preferred.
• Some Post-Secondary Education Preferred
• Bi Lingual preferred

Work Environment:

While performing the responsibilities of this position, these work environment characteristics are representative of the environment the position will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.

Physical Demands:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position.

While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and stand, use their hands and fingers, to handle/feel/grasp. The employee is occasionally required to reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Employee should be able to lift and carry items up to 50 lbs.

Work schedule:

A range of hours in typical work week / Part Time Hourly up to 25 hours week. This is a part time hourly position, and general hours of work are somewhere between 7 a.m. to 6 p.m. on assigned days (assigned days and hours are depending on store needs); however, this position can requires long hours anywhere from 5- 9 hours) and weekend work.

How to Apply:

Butterfly Pavilion is an Equal Opportunity Employer and encourages people of all backgrounds to apply for open positions and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or veteran status.

Applicants must submit a Resume and Cover Letter to the following link:

https://www.applicantpro.com/openings/butterflies/jobs/3202837-20973

Position is open until filled. No phone calls or drop in's please.