Technical Support- Intern

The User Technology Specialist internship at Gulf Winds Credit Union is an entry level role within our Technical Support team. This position will expand real-world experience for a junior technician or a student studying Information Technology. The position will assist in providing user support, troubleshooting issues, and configuring new devices. This intern role will report to the Technical Support Manager of Gulf Winds' Technology Operations department.

Internship Time Frame and Duration

Time frame is April 2024 through September 2024. Start and end dates are flexible.

Key responsibilities include, but are not limited to:

• Assists in troubleshooting and maintenance PC and peripheral issues for Gulf Winds staff.
• Install and configure hardware and software to support Gulf Winds Staff
• Provide user technical support utilizing various Gulf Winds tools.
• Assist remote team members with PC and software issues.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Junior or Senior majoring in Information Technology, Management Information Systems, or other relevant disciplines.
• Responsible and timely
• Ability to provide premiere customer service.
• Strong written communication skills
• Excellent organizational, interpersonal, and analytical skills
• Keen eye for detail
• Ability to work independently and as part of a team.

Compensation:

• Hours per week: 15-20
• Pay: $14 per hour
• Workdays and Time: A set schedule during regular office hours will be selected at the outset. The office is open Monday through Friday, 8:30 a.m. to 5:00 p.m. Flexibility is offered based on student's schedule.
• Office Location: Office is located at 220 E. Nine Mile Rd. in Pensacola. This position is expected to work out of the office and follow all COVID-19 safety protocols. Depending on the candidate's achievements there is an opportunity for remote work as guided by Gulf Winds' COVID-19 policies and best practices.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.