You might also like
in Los Angeles, CA
- $23
est. per hour Staples • 9h agoUrgently hiring 3.1 mi Use left and right arrow keys to navigate 
$84,000Verified per year Lyra Health Inc • 3d agoUrgently hiring 16.2 mi Use left and right arrow keys to navigate
$23est. per hour Redwood Family Care Network • 3h agoUrgently hiring 5.1 mi Use left and right arrow keys to navigate- $17.00 - $18.50
Verified per hour Redwood Family Care Network • 3h agoUrgently hiring 7.9 mi Use left and right arrow keys to navigate - ACE Hardware • 9h ago
Urgently hiring 12.3 mi Use left and right arrow keys to navigate
Fraud Support and Investigations Supervisor (Remote)
| Estimated Pay | $20 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Los Angeles, California |
Compare Pay
Estimated Pay$15.97
$20.41
$31.19
About this job
Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The anticipated salary range for this role is between $60,000.00and $80,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.
The Fraud Investigations and Support Supervisor is a key leadership roll across the JB investigations and JB Fraud Support teams. You will lead a team of call analysts and investigators helping guide decision making, assist in support of Fraud Operations function, and when required, get elbows in on cases. This role is customer facing and applicants should be comfortable with conflict, enjoy the investigative process, and a desire and drive to "get it right".
Team Management
- Provide leadership and support to JB Fraud Support and Investigations team.
- Handle escalations from customers, victims, and fraudsters who need to speak with supervisors.
- Manage and complete controls and data reviews to support ongoing business needs - controls, MBR, and reporting.
- Represent JB Fraud Support and Investigations in JB leadership meetings, team meetings, and other venues.
Fraud Investigations
- Make decisions on high dollar transfers, checks, and cases where assessment is required.
- Leverage sound decision making to assist in investigations.
- Lead and manage recovery efforts to minimize dollars lost due to fraud.
- Engage with industry contacts to help with Investigations efforts.
- Review Fraud Cases for accuracy and compliance.
- Support SAR filing process reviewing for accuracy, compliance, and timeliness.
Call Center/Fraud Support
- Manage scheduling to provide adequate coverage for call center hours.
- Engage with Contact Center leadership on issues identified during calls and cases referred.
- Review call recordings to assess quality and accuracy of Fraud Support actions.
Support and Compliance
- Manage procedures, job aids, and processes both in preparation and in leading teams completing the tasks.
- Minimum 2 years experience in financial services with direct customer interaction.
- 2+ years Operations experience and/or fraud investigative experience
- 1+ year Experience writing of Suspicious Activity Reports or Fraud Reports
- Minimum 1 year people managing and/or leadership experience.
- Excellent verbal and written communication skills
- Experience working independently and with a team
- Detail-oriented
Preferred:
- Bachelor's degree or higher in criminal justice or related field.
- 5+ years of fraud experience/Investigations experience.
- Call center experience
- Understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud
- Outbound/Inbound call center experience.
- Bi-Lingual
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.
Your Privacy Choices