Barista II

The Barista II is responsible for serving all products with friendly, individualized attention toward each customer.They are also responsible for educating customers about our premium coffees and teas.

Duties & Responsibilities:

• Ensures that all customers are educated on our products and services.
• Follow all company drink recipes and procedures.
• Develops an understanding of coffee and tea regions and the differences in flavor and blends.
• Proficiently prepares blended and cold drinks provided by the store.
• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location and receiving and filling customer orders.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to the manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into the cash register and counts back change to customers in a courteous and friendly manner.

Qualifications:

• 1-2 years' experience preferred.
• Maintains positive company morale and professional attitude.
• Must be able to work overtime as needed.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Minimum high school diploma or equivalent.
• Regularly required to stand, walk, talk, and hear.
• Regularly required to lift and/or move items up to 30 pounds.
• Regularly required to handle food and hot beverages.
• Regularly required to lift and/or move items up to 30 pounds.
• Regularly required to handle food and hot beverages.