Retail Manager - Full-time

Please note, this position is located at Solitude Mountain Resort in Solitude, UT

Year Round
JOB TITLE: Retail Manager

DIVISIOIN: Retail

REPORTS TO: VP of Recreational Services

LOCATION: Moonbeam Base Area & Village Base Area

CLASSIFICATION: Full-Time/ Year-Round/ Salary

POSITION

The Manager of Retail is accountable for all aspects of 3 store operations to optimize guest experience and deliver profitable results. This includes collaboration with Alterra buyers and councils for product assortment, merchandising oversite, in-store operational excellence, e-store, and financial responsibility. The Manager models the vision of fostering an experience for our staff and guests as the friendliest and most welcoming destination and supporting the mission of Sharing the Solitude Dream. The Manager of Retail is instrumental in the development and execution of long-term strategic planning and growth of these departments with an entrepreneurial and results-oriented approach.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

JOB DUTIES AND RESPONSIBIITIES:

• Responsible for achieving or exceeding the established Retail divisions financial targets, employee engagement scores (EES) and guest satisfaction (NPS) metrics.
• Work with Finance and Yield Management team to establish, administer, and be accountable for budget and pricing strategy including preparation of annual budget by established deadlines for 3 outlets.
• Collaborate with Alterra Buying Team on Open to Buy merchandise plan and assortments to achieve financial goals.
• Ongoing analysis of key results at the resort and BU level and implement new programming to achieve targets, as necessary.
• Act as an effective representative of SSRC to suppliers and outside affiliates in ways that enhance SSRC's public image and facilitates understanding of the company's visions.
• Support supervisor to operate business unit including inventory control, product transfers, and inventory reporting to facilitate purchasing decisions.
• Contributes to the creation and final review of Retail marketing plans to align with resort strategy and priority programs.
• Engage with Alterra Buying Group and Council strategic and operational meetings to review important updates trends, results, and inventory movement.
• Consult on resort's annual merchandise purchase of retail hardgoods by established deadlines.
• Work on the front lines, attend team meetings or assist with special projects based on business volume.
• Lead and/or Attend Department Orientation and Training Meetings
• Manage and provide satisfactory and timely guest resolution for customer relations and complaints.
• Observe all local, state, and federal laws and regulations while ensuring that all associates are appropriately always trained and in full compliance.
• Responsible for ensuring that all associates adhere to company procedures for checking ID requirements in all applicable transactions including sales of alcoholic beverages laws.
• Responsible for ensuring that all associates adhere to company procedures for checking ID requirements in all applicable transactions including sales of alcoholic beverages and tobacco laws.
• Other duties as assigned

SPECIFIC JOB REQUIREMENTS

• Business Management, merchandising and retail experience
• Five to seven years preferred with two years in a key leadership position
• Comfortable using information systems including Microsoft Office
• Must be able to operate a custom POS system
• Must be able to quickly re-prioritize when problems arise
• Experience in retail shop design and planning
• Experience in the garment industry
• Ability to read, write and speak fluently in English
• Must have a valid driver's license and successfully complete motor vehicle record check and meet driver's standards requirements
• Ideally able to ski or ride at a minimum intermediate level to access some outlets

EDUCATION REQUIREMENTS

• High School Diploma

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
• Must be able to move boxes that weigh 1-50lbs (multiple sets of skis, ski racks, warehouse boxes)
• Must be able to stand 60% of shift and move quickly and efficiently from one area to the next

THE BENEFITS AND PERKS

At Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful, scenic Wasatch Mountains. Enjoy mountain activities before work, after work, on work breaks, and on days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- at work! You get to work and play in the same place. Eligibility is dependent on all employee classification of work.

BENEFITS:

Ski and Ride

• Eligible employees receive a free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding for winter employees with no blackout dates and bike hauls for summer employees
• Free access to select Alterra Mountain Company Destinations throughout North America for you and eligible dependents
• Discounted Solitude lift tickets for your friends & family
• Discounted ski and ride lessons
• Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center for winter employees
• Ski and ride perks at other local resorts
• Complimentary UTA Ski Bus pass

Other Benefits

• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
• Discounts resort-wide for food, rentals, retail, lessons, and more
• Pro deals with hundreds of outdoor brands
• 401(k) plan with generous company match for all employees
• Free counseling service for you and your household members through our Employee Assistance Program