Technical Support Representative

Duration: 12 months (Possible extension) Job Description: · A typical day would be in this role: The position resides in the EDIG (Electronic Data Interchange Gateway) team working on the Operations side with a team of operation associates. · Required Technologies: Microsoft Office. Preferred/Nice to Have technologies: 3 Years of applicable EDI Experience, X12 Knowledge, Customer Service Experience · The position requires that the individual can pass a C-2 Security Clearance. · We are looking for a self-starter, team player, and great communication skills. The main part of the job will be answering phones and assisting trading partners and clearing houses. The position works closely with the team lead on direction and job assignment. The operations team interacts with a host team and non-host team in order to support the EDIG process managing healthcare claims. · Good system research and analysis skills. Working knowledge of relevant EDI software and tools used by the company/contract. Good organizational, judgment, customer service, and both verbal and written communication skills. Good spelling, punctuation, and grammar skills. Basic math and computer skills. Ability to handle confidential or sensitive information with discretion. · Team – EDIG team. Small team of 8-12 operations associates working with 2 other sub-groups within a larger team. EDIG is comprised of a Host Team, Non-Host Team, and Operations team. This position is on the Operations Team. Responsibilities: · Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts. · Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law. Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification. Experience: · 2 years of applicable EDI experience. Skills: · Good system research and analysis skills. Working knowledge of relevant EDI software and tools used by the company/contract. Good organizational, judgment, customer service, and both verbal and written communication skills. Good spelling, punctuation, and grammar skills. · Basic math and computer skills. Ability to handle confidential or sensitive information with discretion. Required Software and Other Tools: Microsoft Office. Work Environment: Typical office environment. Education: · Associate Degree in Information Systems/Technology, Computer Science, or other job related field. or 2 years of technical operations support experience or other applicable experience. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.