Assistant Manager

Job Title: Assistant Manager (Full-Time) 

Are you ready to take your managerial skills to the next level? We are seeking an enthusiastic and highly motivated Assistant Manager to join our team at our thriving family entertainment center in The Woodlands. If you have a passion for delivering exceptional customer experiences, leading a dynamic team, and working in a fast-paced, fun environment, this opportunity is tailored for you. This is a full-time position with the potential for advancement.

Responsibilities:

Support the General Manager in overseeing daily operations, ensuring efficient and effective execution of all activities within the family entertainment center.
Supervise and lead a diverse team, providing guidance, training, and support to drive exceptional performance and create a positive work culture.
Assist in maintaining high levels of customer satisfaction by ensuring exceptional guest service, resolving customer concerns, and consistently exceeding expectations.
Collaborate with the General Manager to develop and implement strategies that drive revenue growth, including marketing initiatives, special events, and promotional activities.
Foster a safe and clean environment for both employees and customers by adhering to health, safety, and sanitation guidelines.
Oversee inventory management, ensuring proper storage, tracking, and restocking of merchandise, concessions, and supplies.
Assist with financial reporting and cash handling procedures, working closely with the General Manager to analyze sales data and identify areas for improvement.
Conduct regular staff training and monitor employee performance, providing coaching and feedback to drive continuous improvement.
 

Requirements:

Previous experience in a supervisory or managerial role, preferably in the entertainment or hospitality industry.
Excellent leadership and interpersonal skills, with the ability to motivate a team towards common goals and maintain a positive work environment.
Strong organizational and time management abilities, capable of multitasking and prioritizing responsibilities in a fast-paced environment.
Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and stakeholders.
Passion for delivering outstanding customer service and commitment to providing memorable experiences for guests.
Flexibility to work a variety of shifts, including weekends, evenings, and holidays, based on business needs.
Proficiency in computer applications, such as Microsoft Office suite and POS systems, with the ability to quickly adapt to new technologies.

We offer a competitive salary, comprehensive benefits package, and a vibrant work environment where creativity and dedication are valued. As an Assistant Manager, you will have the opportunity to grow your career alongside a team that is passionate about delivering exceptional entertainment experiences.

If you are ready to join our team and embark on an exciting journey in the family entertainment industry, submit your application today. Please include your resume and a compelling cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position. We look forward to meeting you and potentially welcoming you to our energetic and fun-filled environment!

Required qualifications:

• 2+ years of experience in the customer service industry
• Legally authorized to work in the United States
• 21+ years or older
• Valid driver's license
• Management skills: supervising employees
• Management skills: hiring and onboarding
• Management skills: conducting performance reviews
• Management skills: termination of employment
• Management skills: resolving customer complaints
• Management skills: managing employee conflicts
• Comfortable handling customer complaints
• Able to stand for duration of shift
• Able to comfortably lift 30 lbs
• Available to work: holidays
• Available to work: weekends
• Available to work: late at night
• Available to work: weekdays