Sr Catering & Convention Manager, $92,800-$124,400

At Aulani, we work to inspire and create magical events for our clients, while “celebrating the beauty, history and welcoming spirit of the island.”  At Aulani, you will help inspire that magic by helping our clients and partners push the limits of their creativity to produce never-before-seen events! 

This position reports to the Banquets & Events Services Director and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.

What will you do?

• Assist the Banquets & Events Services Director in daily office operations
• Support and oversee Convention Services Managers and other Events support staff
• Manage assigned small and large-scale accounts, multi-day conventions and events, high-end social events and high-profile Disney groups to include meeting/event planning and program execution
• Venue site inspections, inquiries, proposal creations, space audits and file turnover verification, general file management, client correspondence, banquet event order (BEO) creation and resumes for contracted groups/events in a timely manner and with strong accuracy
• Assist in running BEO, Resume and Hotel Forecast Meetings
• Assist in the financial planning and forecasting to maximize revenue while reducing costs
• Mentor and train new C&CSM’s and Support Staff
• Job shadow key operating partner roles to understand the interface with Catering & Convention Services & those operational departments that deliver contracted services for our clients
• Assist with managing event vendor relationships and rev-share agreements
• Understand banquet menus, food and beverage minimums and help to revise and maintain standard policies for events held at Aulani, a Disney Resort & Spa
• Conduct Planning Sessions/Meetings for large groups
• Handle deposits and ensure PCI compliance and paperwork are handled according to company guidelines
• Follow the amenity guidelines for client gifts and proper request procedures; assemble amenities as needed
• Learn key operating systems DSCS, WebBEO, Meeting Matrix, Siebel, Lilo, Cvent Passkey, Docusign and Microsoft Office and related software programs
• In addition to the above outlined key responsibilities, this individual may be assigned responsibilities and tasks as needed to support any team within Aulani’s Sales and Services teams 

Here's what you'll need to be successful in this role:

• Proficient in Microsoft Office & other related event planning software such as the ones listed above
• Demonstrated advanced technology skills
• Obtain or work to obtain Certified Meeting Professional (CMP) within first year of becoming a Senior Services Director
• Ability to work within a team environment
• Strong, professional and exemplary written and verbal communication skills
• Demonstrate strong organizational skills
• Strong attention to detail and planning skills
• Ability to work within established timelines, manage time to maximize productivity
• Demonstrated strong Guest Service skills
• Flexible work schedule, including weekends/evenings/holidays as needed
• Ability to handle confidential information/programs
• Ability to manage senior level managers and support teams, ensuring accountability and high work standards.

It would be a plus if you also have these skills and education:

• Understanding of Disney Culture
• Flexible and able to assist multiple partners
• Understanding of Meeting/Event Industry
• Culinary Experience
• Understanding of Hawaiian Culture & Cuisine
• Bachelor’s Degree

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at