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in Kapolei, HI
PBX Phone Operator - Full Time, $30.44/Hour - Full-time / Part-time
•8 days ago
Verified Pay | $30.44 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Kapolei, Hawaii |
Compare Pay
Verified Pay This job pays $3.13 per hour more than the average pay for similar jobs in your area.
$16.66
$27.31
$30.44
About this job
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
Responsibilities :
Basic Qualifications :
Preferred Qualifications:
Additional Information :
SCHEDULE AVAILABILTY
This position is Full-time; must be available for all days and shifts
Our Resort operates 24 hours a day, 365 days a year.
SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
The pay rate for this role in Hawaii is $30.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
- 100% full coverage of healthcare for you and your eligible dependents
- 100% paid tuition at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
Responsibilities :
- Responsible for constant communication with Guests/Cast Members via a phone station
- Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
- Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
- Previous computer experience- requires use of internet and other application systems
- High guest service expectations, initiative and ability to hold a conversation with a Guest
- Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
- Requires high attention to detail and exceptional listening skills
- Must have schedule flexibility
- Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
- May also be cross utilized with the following roles, including, but not limited to:
- Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
- Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels
Basic Qualifications :
- Must have Graveyard availability
- Previous cash handling experience
- Previous computer experience
- Ability to perform in a fast-paced and sometimes stressful working environment
- Ability to multi task
- Ability to confidently utilize service recovery methods
- Enthusiastic about interacting and helping guests
- Receptive to special requests
- Willing to follow instructions and take direction
- Availability Requirements:
- Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
- Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.
Preferred Qualifications:
- Knowledge of Japanese language is highly preferred
- Knowledge of Hawaiian language preferred
- Previous work experience in a Hotel/Front Desk environment
- Previous experience in a high volume, fast paced office type environment
- Previous Leadership experience
Additional Information :
SCHEDULE AVAILABILTY
This position is Full-time; must be available for all days and shifts
Our Resort operates 24 hours a day, 365 days a year.
SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
The pay rate for this role in Hawaii is $30.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.