Coffee Shop Manager

If you are kind, honest, and LOVE specialty coffee, keep reading to see if you have what it takes to be the Manager at First Avenue Coffee...

The role of the Store Manager is to lead the assigned location successfully by taking ownership of the location and maintaining an organized and efficient process for regular operations. The Store Manager runs the location with attention to detail, creating a vibrant customer culture and a healthy team setting. They execute First Avenue Coffee’s high standards and hold the team accountable to these standards.

The Store Manager's responsibilities include all day to day operations of their location, managing and training barista staff, educating customers on our menu, making recommendations based on customer preferences, up-selling special items, and taking orders.

To be successful in this role, the Store Manager will be honest, kind, and have leadership skills, time management skills, organizational skills, customer service skills, knowledge of brewing methods, traditional espresso drinks, latte art, and specialty drinks, and a motivation to keep the store clean and presentable. They should be flexible to work various shifts throughout the weekly schedule.  Humor, professionalism, a willingness to learn, and a strong work ethic are all necessary components of the job. 

This position’s compensation includes salary and tips.

Store Manager Duties:

•  Work with owners on a personal level to develop growth plans and overall excellence that is expected from First Avenue Coffee

• Work with owners and team members to create dynamic seasonal menus and coffee drinks

• Work with Head Baker to develop ongoing food specials that will surprise and delight our customers

• Design and implement a comprehensive marketing and promotions program for the store

• Set a positive tone and strong work ethic, leading by example

• Train and educate your team on First Avenue Coffee’s process and policies

• Communicate information and any changes to your team

• Make the barista schedule, working with availability and shift preferences as much as possible

• Manage cash for your location:

  • Deposit cash twice a week (usually Monday and Friday)

  • Maintain sufficient rolled coin and small bills in the safe

• Hold your team accountable using First Avenue Coffee’s discipline protocol (the steps in this protocol should be discussed/carried out in person, not over texts, emails or phone calls)

• Keep the store clean and presentable, modifying checklists as needed to maintain a clean environment

• Inventory and Ordering

• Achieving financial targets and sales growth

• Creating or improving operational systems to guarantee business well-being

• Passion for innovation and creativity in beverage offerings

• Looking to implement new ideas for store growth and sales

• Cover shifts as needed

• Review and respond to email daily

• Recruit, hire, train, schedule, and manage staff to meet, or exceed expectations of their job descriptions

Duties while working a shift:

First Priority - Customers

• Immediately greet customers as they enter

• Engage customers before taking orders (i.e. “How are you today?”)

• Educate customers on menu items and answer any questions they ask

• Discern customer's preferences and make recommendations accordingly

• Take orders while paying attention to details (i.e. preferences of roast, dairy and syrup)

• Receive and process payments (cash and credit cards)

• Serve prepared food, like cookies, pastries and muffins

• Prepare and serve beverages following recipes

Second Priority - Between Customers

• Open and close the store (first and last person here)

• Assess what needs to be accomplished in your shift, then prioritize and delegate

• Keep your team moving and working, checking for quality and thoroughness

• Set up and complete roasting batches (when in Ellet)

• Manage syrup and caramel drizzle quantities and make as needed (when in Ellet)

• Manage storage areas and put away all deliveries when they arrive

• Count and close cash drawer after closing, bundling money in safe for deposit

• Notice if equipment operates properly and report any maintenance needs

• Comply with health and safety regulations

• Recommend new menu items and communicate customer feedback to Owners

• Keep the bar area clean

• Brew drip coffee as needed

• Maintain an empty dirty dish bin 

• Wash and put away dishes in the kitchen

• Fill the drinking water container, mason cup tray, and buffet items

• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs on the floor

• Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise

• Maintain stock of clean mugs and plates

• Delegate and complete tasks on the checklist (for the appropriate shift) with initials by who did what task, working ahead to ensure completion before the shift is over.  Stay until it is completed.

• Complete daily tasks as possible (first shift), and complete them before end of the day (second shift)

• If there is time and it is appropriate, complete items on the next shift's checklist

Reporting Structure:

• Owner

• Leadership team - Store Manager, Head Baker

• Lead Barista

• Barista