Hostess

As a Restaurant Host, you are the first point of contact for guests, responsible for providing a warm welcome, ensuring smooth seating, and managing reservations. Your role is crucial in creating a positive dining experience and setting the tone for guests' interactions with the restaurant.

Key Responsibilities:

Greeting Guests:

Welcome guests as they enter the restaurant with a friendly and professional demeanor. Provide a warm and inviting atmosphere, making guests feel valued and appreciated from the moment they arive.

Managing Reservations:

Maintain an organized system for handling reservations, including recording bookings, managing table availability, and coordinating with the kitchen and serving staff to ensure timely seating.

Seating Guests:

Guide guests to their tables and ensure they are comfortable. Consider factors such as table preferences, special requests, and party sizes to allocate seating appropriately.

Assisting with Waitlists:

Manage waitlists during peak dining hours, providing accurate wait times and updates to waiting guests. Utilize effective communication and organizational skills to keep the flow of guests moving smoothly.

Answering Inquiries:

Address guest inquiries regarding menu items, restaurant policies, and special requests. Provide accurate information and offer assistance as needed to enhance the guest experience.

Maintaining Cleanliness:

Ensure that the host/hostess station and waiting areas are clean, organized, and presentable at all times. Monitor the cleanliness of dining areas and coordinate with staff to address any issues promptly.

Coordinating with Staff:

Communicate effectively with restaurant management, servers, and kitchen staff to coordinate seating arrangements, manage guest flow, and resolve any issues that may arise during service.

Upselling and Promotion:

Promote special menu items, promotions, and events to guests during their visit. Utilize product knowledge and suggestive selling techniques to enhance the guest experience and increase sales.

Handling Payments:

Assist with processing payments, including cash, credit cards, and gift certificates, as needed. Ensure accuracy in transactions and provide receipts to guests in a timely manner.

Providing Exceptional Service:

Strive to exceed guest expectations by providing attentive service, anticipating needs, and resolving any concerns or complaints promptly and professionally.

Qualifications:

- Excellent interpersonal and communication skills

- Strong organizational and multitasking abilities

- Customer-focused with a positive attitude

- Ability to work well under pressure in a fast-paced environment

- Professional appearance and demeanor

- Prior experience in a similar role is preferred

As a Restaurant Host, you play a crucial role in creating a positive first impression and ensuring a seamless dining experience for guests. Your friendly demeanor, organizational skills, and attention to detail contribute to the overall success of the restaurant. If you enjoy interacting with people and thrive in a dynamic environment, we invite you to join our team as a valued member of our hospitality family.