Dispatcher/Customer Service Representative

Salary: $50-$60,000

About the Position:

We are seeking a Dispatch/Customer Service Representative to effectively and efficiently organize, coordinate and manage our field operations and procedures in a busy, service-based office. The ideal candidate will be experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little or no supervision. This person must be exceedingly organized, flexible and enjoy the administrative challenges of supporting a diverse staff. Prior experience in service-based industries preferred.

Job Responsibilities

• Coordinate and schedule customer appointments
• Schedule & dispatch field crews
• Provide outstanding customer service through coordinating property losses, follow ups, estimates and reputation management
• Oversee the accuracy of our service appointment paperwork and add detailed notes to job management software (CRM)
• Follow up with customers on their experience; problem solve and coordinate any efforts to resolve issues
• Follow up with potential clients and close estimates that have been submitted
• Assist with customer invoicing and coordinating with insurance adjusters for approvals
• Work with HR and Ownership to maintain organization of office operations and procedures and enforce office policies as necessary
  
• Coordinate with IT department to ensure all office and field technology is working
• Manage relationships with vendors and service providers (fleet maintenance & jobsite sub contractors)
• Manage contracts and price negotiations with vendors, service providers and customers.
• Assist with inventory control and audits
• Assist with managing office G&A budget, ensure accurate and timely reporting
• Provide general support and a welcoming presence to visitors
• Assist in staff rotating on-call responsibilities
  
  

Requirements

• 5 years proven management skills (Leadership)
• 5 years customer service skills
• Ability to follow office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work, especially in high-intensity situations
• Attention to detail and problem solving skills (critical thinking)
• Excellent written and verbal communication skills; bilingual (Spanish) a plus
• Empathetic yet professional demeanor
• Strong organizational and planning skills
• Proficiency in MS Office Suite, QuickBooks, Google Suite, CRMs (Xactimate is a plus!)
  
  

Join our Team and You'll Enjoy:

• Competitive Salary
• Bonuses
  
• Paid Time Off (Vacation & Sick Leave)
• 401k Match - Up to 6%!
• Health Benefits the CF/BCBS
• Vision
• Dental
• Hands on Training
• Industry Paid Certifications

Why Apply?

• Industry Experts in our field
• Innovators in our Industry
• Highest earners per position in market
• Family run company; Team building and Appreciation
• Make a difference in someone life who has experienced a disaster
• Receive the best training from the top performers in the industry
• Wake up and get to go to work instead of waking up having to go to work

This is an excellent opportunity to build a rewarding long-term career with a dynamic, growing company. Tri State Restorations is the premier disaster restoration company in the Washington D.C. and Baltimore area. We are a family-owned organization that specializes in emergency cleanup and restorations of commercial and residential damaged by mold, water and floods, sewer backup, and fire and smoke.

As our Dispatch/Customer Service Representative, your hard work and professional dedication will be rewarded with competitive salary (between $50,000 – $65,000/year, commensurate with experience) as well as excellent benefits, including health insurance, 401K, opportunities for bonuses, paid time off and holidays