Telephone Service Representative

Responsibilities

• Place large amounts of outbound calls from our database

• Follow communication “scripts” while engaging donors

• Professional and courteous phone etiquette

Skills

• Strong phone and verbal communication skills along with active listening

• Demonstrating skill in negotiation through listening and persuading

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• Familiarity with CRM systems and practices is a plus

Requirements:

• High Speed Internet (must be hard wired, no WIFI)

• Dedicated workspace free from distraction or outside noise

• Ability to speak in a normal conversational manner for 5-8 hours per day.

• Ability to sit at a computer terminal for 2-4 hours at a time.

• Ability to do light typing repetitively.

New Partners Teleservices offers:

• Full-time and part-time evening shifts available

• Work 25-40 hours per week

• Paid training

• Paid breaks

• Paid time off

• 401k

• Health and dental insurance (full time employment)

• Weekly attendance bonus - $1 for each hour worked

• Performance bonus

• Increase to $12.50/hour after 45 days