SVP of Communities (Residential and Commercial)

Senior Vice President of Communities

Job Description

Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

Thrive Companies is seeking a Senior Vice President of Communities to oversee all residential and commercial management of our large mixed-used projects. Thrive currently manages 3,000+ multi-family units, 300,000 sq ft of office/retail/amenities, with an additional 3,000+ multi-family units currently under construction in the Columbus, Ohio market. Thrive has an aggressive growth plan to develop and manage 25,000+ multi-family units and 1MM+ sq ft of office/retail/amenities within the next 10 years. Thrive’s current Community Management Team consists of a Team of 55 professionals. Our success and rapid growth has, and will continue to be, rooted in our strong culture, our ‘people first’ mindset, and our ‘servant leadership’ management style.

A strong candidate should have 10+ years of experience in managing a large multi-family portfolio (preferably a portfolio in a mixed-used environment) and is comfortable working in a fast-paced, team-oriented environment. The SVP of Communities will report directly to the Chief Executive Officer and will serve as a critical member of Thrive’s Leadership Team.

REPORTS TO: Chief Executive Officer

RESPONSIBILITIES AND DUTIES

Duties will include, but are not limited to, the following:

• Create and implement leasing and marketing plans, oversee budget preparation and financial reporting, monitor compliance with housing rules and regulations.
• Hire and supervise regional and site staff, including initial screening and interviewing. Parts of the process may be delegated to the appropriately trained Regional Managers or Community Managers.
• Ensure that all resident complaints are handled expeditiously, diplomatically and professionally.
• Ensure that maximum economic rents are achieved through active rent level management, general and targeted outreach methods, assurance of leasing skills, and resident retention programs.
• Develop, implement, and assure continued implementation of preventive maintenance programs.
• Ensures adherence to tenant lease and vendor contract terms. Reviews legal documents impacting the operations of the properties with the VP of Legal.
• Collaborates with operational counterparts across the company to ensure the consistent delivery of operational processes and customer service across the portfolio.
• Develops and maintains professional relationships with tenants, vendors, local jurisdictions, and community constituents.
• Reviews, oversees and is responsible for the budget process and shares responsibility for the overall financial performance and ongoing performance of the assigned real estate portfolio.
• Reviews and monitors capital and major R&M spending and assists with reforecasts.
• Reviews financial reports to evaluate P&L performance, revenue growth and expenses are in line with budget. This entails the review of quarterly variance reports (budgets vs. actuals)
• Ensures community management team is keeping A/P and A/R accounts current.
• Utilize our tools and software to maintain a thorough and applicable understanding of analytics, insights, performance benchmarking, recommendations, probability modeling, revenue management and forecasts needed for peak performance.

SKILLS, EDUCATION AND EXPERIENCE

• BA/BS in business, economics, or related field required.
• Certification in asset or property management a plus.
• Minimum of 8-10 years of property management experience.
• Proficiency in Microsoft applications is required.
• Experience with Entrata Software preferred.
• Experience with RealPage’s Asset Optimization platform preferred. (Includes Market Analytics, Performance Analytics and AI Revenue Management (“AIRM”).
• Experience with RealPage Property Budgeting software preferred.
• Strong communication skills to interact in a positive manner with the residents and community.
• Knowledge of state and federal regulations (Fair Housing, Americans with Disabilities Act, Fair Credit Reporting, and other laws and regulations governing multi-family housing operations).
• Requires in-depth knowledge of financial terms and principles and the ability to forecast and prepare budgets and reports summarizing the financial, operating, capital, leasing and vacancy performance data.

BENEFITS

• Benefits which include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.