Customer Service Rep

Join Jansen Schee Agencies, a customer-focused company located in Brainerd, Minnesota. We are seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Rep, you will be the face of our company, providing exceptional service to our valued customers. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction. We take pride in our high standards of service and our commitment to building positive relationships with our customers.

In this role, you will have the opportunity to make a difference in the lives of our customers by providing prompt and accurate assistance. We are looking for someone who is passionate about helping others and has excellent communication skills. If you are a team player, detail-oriented, and have a positive attitude, we would love to hear from you.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

- Respond to customer inquiries and provide accurate and timely assistance.

- Handle customer complaints and resolve issues in a professional and efficient manner.

- Maintain customer records by entering relevant information into the system.

- Collaborate with other team members to solve complex customer problems.

- Continuously strive to improve customer service skills and knowledge.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Customer-oriented mindset and a positive attitude.

- Strong attention to detail.

- Previous customer service experience is preferred.