Medical Administrative Assistant

Location: Amherst Wellness Center, Amherst, VA 24521

Bedford Wellness Center, Bedford, VA 24523

Position Summary

The Medical Administrative Assistant serves as the initial contact for Horizon clients, performs administrative and office support activities, including collecting demographic information, insurance verification, collection of balances, assisting the billing team, bank deposits, sorting and distributing mail, daily filing, archiving old files, processing itemized statement requests, documentation on accounts, and financial interviews as needed.

Required Education and Experience

• High School Diploma / GED
• One year of related medical office experience. An equivalent combination of education and experience that meets the required knowledge, skills and abilities.

Related Knowledge, Skills and Abilities

Knowledge of administrative and clerical principles, methods, and procedures to complete work assignments.

Knowledge of HIPAA and ability to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments (e.g., and personnel-related issues, projects).

Knowledge of medical office practice and environment, including medical terminology and abbreviations.

Ability to use a computer to input data, access information, and/or create materials and documents using a variety of software applications. Proficient in Microsoft Office Suite.

Knowledge of electronic calendaring programs (e.g., Microsoft Outlook, Credible) for scheduling appointments and setting reminders.

Ability to record accurate data and complete documentation within established expectations and by communicated deadlines.

Knowledge of medical insurance, government healthcare programs, health insurance claim forms, medical documentation and data entry. Ability to learn the varying complexities of medical billing including different types of insurance plans and government-assisted programs (Medicare, Medicaid), and local benefits.

Knowledge of billing procedures/policy compliance for social service departments, courts, hospitals, employers, insurance carriers, and referring agencies.

Demonstrated knowledge and consistent use of proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free.

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written. Actively listens to what others are saying to achieve understanding.

Ability to respond effectively to changes in the work environment in a positive and professional manner.

Ability to exercise sound judgment when making decisions in accordance with program or work unit goals and objectives.

Ability to manage time to ensure multiple competing deadlines are met.

Ability to promote positive, collaborative, and professional working relations among co-workers and representatives in the community.

Ability to use tact and diplomacy when dealing with the needs, problems, and/or concerns of other department staff, outside agency personnel, and/or the public.

Ability to demonstrate a concern for the needs and expectations of our internal and external customers and make them high priority.

Ability to show genuine sensitivity to the needs, feelings, and capabilities of other people.

Willing and available to work modified schedules (weekends, holiday, etc.) as required.

Ability to work in and contribute to a collaborative team environment.

Ability to work independently with minimal supervision.

Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or provide admin support at other locations. Regular attendance at training and Horizon meetings may require travel to a variety of Horizon sites.

HORIZON ENVIRONMENT

Horizon Behavioral Health Community Services Board (CSB) is located in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails, kayaking the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg Virginia offers small-town southern charm with an active culture of music festivals, outdoor activities, world-class performing arts, and a revitalized downtown that places Lynchburg at the top of the in 2019 Best Place for Millennials to Move charts. Horizon is also the proud recipient of Living in Lynchburg’s 2021 Giving Back Award, Best of Lynchburg for Counseling Services for multiple consecutive years, and again named Best Place to Work by Lynchburg Business Magazine in 2023!

THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY

We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community throughout the year. Horizon’s clinical sites are NHSC/HRSA-approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

To Apply – Please visit our online career center at https://www.horizonbh.org/careers/

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).