NOC TECHNICIAN - Medford, OR

Cook Solutions Group is hiring for a NOC Technician/Technical Help Desk Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Responsibilities include, but are not limited to, monitoring dashboards and ticketing systems, responding to issues in a timely manner, working for external customers to monitor alarm and access control, ATM, and camera surveillance.

Location: Medford, OR
Pay: $21.39 to start. Consideration for pay increase after 90 days to $24.00 hour. After 18 months to $29.00 hour.
Hours: This is an OVERNIGHT position. 4 Ten Hour Shifts. Hours are 8pm - 7am. Shift days are either Sunday-Wednesday or Wednesday-Saturday.

What you’ll do:
1.Monitors Dashboards and Ticketing Systems.
2.Reviews alarm activity and notifies appropriate parties.
3.Responds immediately to issues and/or escalates them when appropriate.
4.Remotely resolves issues.
5.Answers phones and provides exemplary customer service.
6.Troubleshoots ATM/alarm calls and Camera Surveillance.
7.Performs daily, manual status checks.
8.Performs other related duties as required.

What you bring:
•High School Diploma or GED equivalent.
•Working towards or has completed IT certification program.
•1-2 years related experience and/or training; or equivalent combination of education and experience.
•Customer service experience is a plus.
•Excellent oral and written communication skills.
•Excellent time management skills.
•Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.