Pharmacy Technician

About us

Are you passionate about the patient experience? At Hann's Pharmacy, we are committed to caring for patients with integrity and compassion. Hann's Pharmacy is a Fertility Specialty Pharmacy in Fairfax, VA. We are professional, fast-paced and engaging. Come join our team as a full-time Pharmacy Technician. We are looking for a highly motivated, productive individual who enjoys engaging with patients one on one in a warm, compassionate manner. Going beyond quality requires the perfect balance of talent, integrity, drive, and intellectual curiosity.

Job Description

Our store is seeking a Pharmacy Technician to assist the Pharmacists with prescription management and communicating with physicians’ offices about patient medications. The successful candidate for this role will communicate with patients over the phone and in-store to address customer service issues and field questions about medications. Additionally, we are seeking an individual who has a dynamic personality and wellness to market compounding pharmacy as well.

• Enter and maintain prescription data using our computer system
• Disburse completed and confirmed prescriptions to patients
• Greet customers and receive written prescription or refill requests
• Establish and maintain patient profiles
• Type prescribed medications and affix labels
• Fill bottles with correct medication
• Double check prescriptions are filled correctly
• Maintain proper storage and security conditions for drugs
• Clean and maintain equipment or work areas according to prescribed methods
• Manage inventory (receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, & notify the pharmacist with stock needs and shortages)
• Assist customers by answering telephones, locating OTC items, answering questions, or referring them to the pharmacist for medication information
• Assist with packing medications to be shipped by UPS or courier
• Perform other tasks assigned

Knowledge & Skills

Exceptional customer service – Exceptional customer service involves exceeding customer expectations, where the standard and level of service received exceed that which the customer could reasonably define as normal or expected.
Active listening – This is the ability to sincerely listen to what another person is saying and then taking the time to understand the points being made by re-stating or paraphrasing what you have heard in your own words.
Critical thinking – When you use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems you’re using critical thinking skills.
Mathematics skills – This includes knowledge of arithmetic, algebra, and geometry and being able to apply that knowledge in order to solve problems.
Service oriented – This means that you actively look for ways to help people.

Experiences & Knowledge

• 1 year in Healthcare required
• 1 year in Customer Service required
• Pharmacy Technician license in Virginia and Nationally required preferred
• High school or equivalent required
• 2 or more years of pharmacy experience preferred
• Fertility experience a plus
• Sterile and/or non-sterile compounding a plus
• Strong written and verbal skills
• Empathetic and warm-natured to hand sensitive circumstances
• Keep anonymity of donor patients
• Knowledge of medical and pharmacy terminology and processing techniques
• Knowledge of regulations governing pharmacy practice
• Ability to monitor consistency and effectiveness of patient/client communication
• Ability to be on feet throughout the day

Job Types: Full-time