Platform Branch Service Officer

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

JOB SUMMARY: Under general supervision: Supports branch’s sales goals by performing new accounts activities.

ESSENTIAL FUNCTIONS:

Sales Support & Referrals

• Meet goal of $150/FTE per month on average.
• Generate at least one SPF referral per month.
• Generate at least one approved Elan application per month.
• Support branch goals by supporting BBM/BBO/BRM/BRSM/CSM by:
• Placing follow up calls to customers and prospects to obtain or confirm necessary information.
• Identifying and cultivation business opportunities.
• Accurately completing necessary paperwork associated with opening, closing, transfers of accounts and requests for credit.

Customer Service

• Deliver 5 Points of Service to external customers. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
• Adhere to QIS standards.
• Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are consistently maintained.
• Initiate identified outbound service or sales calls via telephone and written correspondence by supporting BBM/BBO/BRM/BRSM/CSM/RSM.
• Actively contributes to team success through clear, effective communication with customers

Work Habits

• Ensure all necessary paperwork is completed with a high degree of accuracy and forwarded on a timely basis.
• Follow branch security procedures in opening, closing and internal operations.
• Consistently adheres to Control Consciousness policies and procedures.
• Remain within loss limits.
• Meet attendance guidelines.

Ownership & Accountability

• Respond positively to constructive feedback and works to correct noted performance concerns.
• Exercise sound judgement

Compliance Responsibilities

• Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
• Answer regulatory questions correctly during Audit/Branch Review.

PROMOTIONAL GUIDELINES:

Platform BSO’s are eligible for promotion based upon the following minimum criteria:

• Must be in current position for six months.
• Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.
• Must not have been on counseling for same six-month period.
• Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
• CSM may require additional training/classes based upon specific branch need.

Work Environment:

The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

EQUIPMENT USED TO PERFORM FUNCTIONS:

10-key machine, typewriter, fax & photocopier, ATM, tube system for drive-up window, dumb terminal, Branch Capture equipment.

DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)

• Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
• Identify best approach to obtain additional data from customer when there appears to be questions.

SUPERVISORY RESPONSIBILITY: (List number of subordinates)

Directly Supervised: -0-

Supervised by Subordinates: -0-

FINANCIAL IMPACT:

Inaccurate transactions will impact branch’s cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

MENTAL DEMANDS:

• Recognize opportunities to cross-sell products.
• Respond positively to challenging customers.
• Maintain established service standards.

EOE

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