Member Service Representative I

iQ Credit Union is a Great Place to Work and Grow!

Here in the Pacific Northwest, we take care of one another, and it's no different at iQ Credit Union. We're committed to our employees, our members, and the communities we serve.

Our employees are amazing! They're collaborative, approachable, and all-around exceptional human beings who live out the credit union philosophy of 'people helping people' each and every day.

With such great employees, it comes as no surprise that we're rapidly growing, recently expanding beyond our southwest Washington roots, across the Columbia River, and into beautiful Portland, OR. That's why we're looking to add reliable, authentic, helpful team members to carry the iQ message, embody our philosophy of service, and move us forward into the future.

The Member Service Representative I (MSR I) respond to inquiries, solves problems, and provides solutions in our retail branch environment. Educates members on products and services to improve members' financial wellbeing.

Essential Duties:

• Process deposits, withdrawals, loan payments and transfers received over the counter, through the mail, in night drop and by telephone. Take requests for stop payments, check orders, cashier's checks and replacement cards.
• Balance cash drawer at the end of the day.
• Successfully cross-sell members on the features and benefits of Credit Union services.
• Actively participate in branch activities and weekly sales meetings to achieve specific detailed and measurable service and sales goals.
• Actively participate in monthly coaching and development plans to leverage talents and development opportunities.
• Support the Member Outreach strategy by actively participating in outbound calls to members.
• Utilize Credit Union software and technology to obtain and/or update member status and process member transactions, as appropriate.
• Actively participate in marketing campaigns and community events.
• Adhere to our Retail Branch Service Level Agreement. Demonstrate understanding and engagement in performance metrics, campaign management, sales/service initiatives, and professional appearance standards.
• Maintain a complete knowledge of compliance rules and regulations applicable to your position. Compliance with all federal and state government laws.
• Adhere to standard security procedures, including safe deposit security. Attend all mandatory robbery and security training. Validate robbery and bomb threat packets are always current.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:

Experience:

At least one month of similar or related experience.

Education:

A high school education or GED

iQ offers a total compensation package for our totally exceptional employees.

There's a reason we've ranked as one of top workplaces in the Pacific Northwest for the past seven years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare coverage

iQ pays 100% monthly medical, dental and vision premium for you AND your dependent children.

Saving for retirement

iQ matches up to 5.5% of your 401(k) retirement dollars.

Paid time off

iQ offers 11 paid holidays plus vacation and sick time accruals.
iQ encourages community involvement through paid volunteer opportunities.
iQ uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve.

Investing in you

iQ offers a student loan repayment match up to $100 per month.
iQ supports you in advancing your education and knowledge through tuition reimbursement.
iQ offers an annual match to amplify your nonprofit giving.

See our full list of unique benefits:

iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.