Client Services Supervisor II - Billing

• Serves as the Client Services Supervisor responsible for supervising, answering questions and assisting in the instruction with others pertaining to billing, basic usage of retail software products, and other customer service processes related to NICO primary and BHHC property and casualty operations.

• Directs and trains staff on key job duties, answers questions and assists in the instruction with others in the customer service processes and underwriting related activities relating to commercial lines of insurance policies for the NICO primary and BHHC property and casualty operations.

• Supervises the training of staff personnel, interviews job candidates, initiates or recommends personnel actions including hiring, promotions, transfers, discharges, disciplinary methods, performance appraisals, salary adjustments, and staffing levels.

• Answers questions and supervises others in handling first level technical issues related to direct bill, binding, and basic usage of the Company's rating and policy servicing products for retail agents.

• Participates in various customer service processes: supervises, answers questions, and/or performs the daily workflow transactions including responding to agents and policyholders regarding inquiries to billing, making electronic payments on-line at the insureds' request, setting up recurring payment transactions for individual accounts, and customer service inquiries, connecting the individual with the appropriate higher level support when appropriate, etc.

• Reviews customer service interactions and monitors the performance of staff personnel for quality assurance purposes.

• Performs related duties as situation dictates such as evaluating internal Company processes, designing training material, participating in special projects, etc.

What are we looking for?

• Bachelor degree in business or related field or equivalent

• 3-5 years related work experience

• Preferred knowledge of commercial automobile rating and policy coverages and endorsements

• Preferred insurance coverages and rating and insurance products

• Preferred company guidelines on acceptability and profitability for applications/accounts/policies

Who would excel in this role?

• Someone who can work independently and organize time and resources to handle multiple priorities.

• Someone who can work with detail and accuracy

• Someone who has excellent written and oral communication skills and can provide excellent customer service.

• Someone who leads by example and provides professional support to those members of the Client Services team.

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development as well as companywide surveys to hear from our employees.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more.