Student Financial Services Operations Manager, Cashier's Office (8336)

Student Financial Services Operations Manager, Cashier's Office (8336)
Pocatello - Main

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

The primary purpose of this position is to oversee the day-to-day operations of the Cashiers Office and collections. This position is a leader in helping create a positive, customer service focused environment.

Key Responsibilities


1. Manager of the Cashiers Office and Collections:

• Oversee the day-to-day operations of the Cashiers Office and Collections, ensuring accuracy and compliance with university policies.
• Proactively look for opportunities to improve processes and customer service.

2. Daily Reconciliation of Transactions:

• Perform daily reconciliation of transactions between TouchNet and Banner to maintain financial accuracy and identify any discrepancies promptly.

3. Tuition Authorizations:

• Receive tuition authorizations from agencies, government entities, and other organizations.
• Apply authorization amounts to students' accounts, maintaining accurate records for auditing purposes.

4. Billing and Payment Processing:

• Bill organizations for tuition authorizations, ensuring timely and accurate invoicing.
• Receive payments and accurately match them to the corresponding invoices.

5. Fee Assessment Rules:

• Maintain fee assessment rules in Banner, ensuring compliance with university policies and regulations.

6. Late Fee Assessment and Communication:

• Assess late fees monthly, proactively addressing past-due balances.
• Send communication to students regarding their past-due balances, fostering transparency and timely resolution.

7. ECSI System Management:

• Code student accounts in Banner for transfer to ECSI Recovery Select.
• Manage accounts in the ECSI system, updating Banner codes accordingly.

8. Payment Plan and Collection Reports:

• Regularly review payment plan and collection reports in ECSI, identifying trends and proposing strategies for improvement.

Minimum Qualifications

• Bachelors degree in Accounting, Finance or related discipline.
• At least two years of experience performing account reconciliations and other similar accounting functions.
• At least one year of experience using Excel and Microsoft Office.
• Demonstrated ability to manage and prioritize multiple tasks to meet deadlines while maintaining organization and attention to detail.
• Direct experience with communicating financial information in a concise and professional manner to various stakeholders.
• Demonstrated ability to address financial inquiries and concerns in a customer service role.

Preferred Qualifications

• Supervisory experience in a business office or similar financial operations.
• At least 2 years of progressively responsible experience in higher education.
• Experience using Ellucian Banner or similar ERP systems.
• Experience identifying process improvements and effective solutions.

Additional Information

You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received prior to April 5, 2024. Salary will be between $65,000 to $70,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Posting Number: req2122
Type: Working 12 months per year
Position: Non-classified Staff
Division: Finance and Administration

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) ###-#### (TTY/TTD: 711), or email ...@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.



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