IV Clinical Liaison - RN - Full-time

Position Summary:

Responsible for ensuring the efficient expedition of patient discharges and increase overall sales volume as well as new patient referrals.

Essential Functions and Job Responsibilities:

• Intake home infusion orders from hospital ensuring the collection of accurate and complete information from case manager.
• Obtain and handle all necessary paperwork required to bill on all home infusion patients.
• Set up and educate patients, their families and/or caregivers on home infusion therapy. Provide the patient with a seamless transition from the hospital to home.
• Serve as a liaison between the patient and other members of the Health Care team when required.
• Learn, understand, and maintain a working knowledge of products and services offered by the company.
• Keep management apprised of patient, payer or process changes or issues.
• Work with a designated Sales Representatives to increase referral business and market share.
• Establish and develop business relationships through contact with hospital case managers and physicians in assigned hospital(s), territory/market segment.
• Counsels with the patient and family/significant others on nursing, teaching and related needs.
• Develops a cooperative relationship and communicates effectively and professionally with physicians.
• Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position.
• Identifies, contacts, and builds relationships with referral sources. Maintains ongoing business with referral sources in the medical community.
• Builds long-term, trusting relationships with referral sources.
• Promotes products and services provided to all health care professionals that they may encounter daily.
• Educates referral sources on product guidelines, documentation, and the use of products and services provided by AdaptHealth,
• Collaborates with intake, customer service, document collection as well as other functional areas within the company to help process orders and drive sales growth.
• Communicates and explains Medicare and private insurance procedures, pricing information, and product information to referral sources.
• Generates a steady stream of referrals, selling all offered services, to meet sales growth goals for this position and territory.
• Assures physician approval of plans for continuity of medical care.
• Participates in obtaining MD orders/signatures for appropriate documentation and original prescriptions while onsite when the Intake team is unable to do so.
• Participates in coordinating company's services with services of other community agencies.
• Attends pertinent continuing education programs other than routine in-services and shares information with staff.
• Ensures compliance with federal, state, and local rules and regulations, and company policies in all patient care aspects.
• Addresses and corrects all patient concerns.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Complete assigned compliance training and other educational programs as required.
• Maintain compliant with AdaptHealth's Compliance Program.
• Perform other related duties as assigned.

Competency, Skills and Abilities:

• Administer infusion nursing care; instruct, motivate, and assists patients in managing their health status
• Strong ability to administer PIVs, Ports, and PICCs.
• Knowledge and ability and the necessary skill and judgement to perform all procedures as outlined
• Excellent verbal and written communication skills
• Ability to prioritize tasks and manage multiple projects
• Strong analytical and problem-solving skills
• Strong interpersonal skills
• Knowledge of the regulatory requirements at the state, federal and local level
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
• Computer skills including knowledge of Microsoft Office applications.

Education and Experience Requirements:

• Graduate of an accredited School of Nursing, BSN preferred
• Two (2) years of home infusion experience.
• Must have a valid and unrestricted driver's license.
• Must have a valid and unrestricted RN license from the state in which he/she would be practicing.
• Certified Registered Nurse Intravenous (CRNI) preferred
• Current CPR certification

Physical Demands and Work Environment:

• Must be able to bend, stoop, stretch, stand, and sit for extended periods.
• Must be able to perform one-man CPR.
• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Assist in pulling a patient with a weight of approximately 130 pounds to a sitting position.
• Must be able to lift 45 pounds as needed.
• Physical and mental ability to provide clinical assessments
• Requires travel throughout service area and use of personal vehicles
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Must be able to access the patient's residence.

PIb60e8f5c09eb-29952-33746868